Troubleshooting

First try the solutions suggested here and possibly avoid

the cost of a service call...

Washer won’t fill, rinse or agitate

■Check the following:

Is the power cord plugged into a grounded 3 prong outlet?

Is the indicator on the Cycle Control knob properly lined up with a cycle? Turn the Cycle Control knob to the right slightly and pull to start.

Are the water inlet valve screens clogged?

Are both the hot and cold water faucets turned on? Is the water inlet hose kinked?

■Does the water level seem too low, or does the washer appear to not fill completely?

The top of the agitator is much higher than the highest water level. This creates a perception that the washer is not filling completely. However, this is normal.

Washer stops

■Check the following:

Is the power cord plugged into a grounded 3 prong outlet?

Is the indicator on the Cycle Control knob properly lined up with a cycle? Turn the Cycle Control knob to the right slightly and pull to start.

Are the water inlet valve screens clogged?

Are both the hot and cold water faucets turned on? Is the water inlet hose kinked?

■Is there power at the plug?

Check your electrical source or call an electrician.

■Has a fuse blown or is the circuit breaker open? If problem continues, call an electrician.

■Are you using an extension cord? Do not use an extension cord.

■Is the washer in a normal pause in the Permanent Press (or Hand Washables) cycle?

The washer pauses for about 2 minutes in the Permanent Press cycle. Allow the cycle to continue.

The Hand Washables cycle (on some models) features periods of agitation and soak.

■Is the washer overloaded? Wash smaller loads.

Washer won’t drain or spin

■Is the drain hose clogged, or the end of the drain hose more than 96 in. (2.4 m) above the floor?

See the Installation Instructions for proper installation of drain hose.

■Is the lid open?

The lid must be closed during operation.

■Is there excessive sudsing?

Always measure detergent. Follow manufacturer’s directions. If you have very soft water, you might need to use less detergent.

■Is your voltage low?

Check your electrical source or call an electrician. Do not use an extension cord.

Washer continues to fill or drain, or the cycle seems stuck

■Is the top of drain hose lower than the water level in washer?

The top of the hose must be higher than the water level in the washer for proper operation. See the Installation Instructions.

■Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe?

The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See the Installation Instructions.

Washer makes noise

■Is the load balanced and the washer level?

The wash load should be balanced and not overloaded.

The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.

■Did you completely remove the yellow shipping strap with cotter pins?

See the Installation Instructions.

■Are the gears engaging after the drain and before spin, or is the upper part of agitator clicking during wash?

These are normal washer noises.

Washer leaks

■Check the following:

Are the fill hoses tight? Are the fill hose washers properly seated? Is the drain hose clamp properly installed? See the Installation Instructions.

■Is the sink or drain clogged?

Sink and standpipe must be able to handle 17 gal. (64 L) of water per minute.

■Is water deflecting off the tub ring or the load? Center the tub before starting the washer.

The wash load should be balanced and not overloaded. The fill or spray rinses can deflect off the load.

The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.

■Check household plumbing for leaks.

Washer basket is crooked

■Was the washer basket pulled forward during loading? The wash load should be balanced and not overloaded. Push the basket to the center before starting wash.

■Is the load balanced and the washer level?

The wash load should be balanced and not overloaded.

The washer must be level. The front feet should be properly installed and the nuts tightened. Reset the rear leveling legs (if needed). See the Installation Instructions.

■The washer basket moves while washing. This is normal.