Defy Appliances WMY 81443 MLCM manual Troubleshooting, Problem, Reason, Solution

7	Troubleshooting
Problem		Reason	Solution
Programme cannot be started or		Washing machine has switched to self protection	ŠŠ To cancel the programme, turn the Programme
selected.		mode due to a supply problem (line voltage, water	Selection knob to select another programme.
		pressure, etc.).	Previous programme will be cancelled. (See
			“Canceling the programme”)
Water in the machine.		Some water might have remained in the machine due	ŠŠThis is not a failure; water is not harmful to the
		to the quality control processes in the machine ion.	machine.
Machine does not fill with water.		Tap is turned off.	ŠŠTurn on the taps.
		Water inlet hose is bent.	ŠŠFlatten the hose.
		Water inlet filter is clogged.	ŠŠClean the filter.
		Loading door may be open.	ŠŠClose the door.
Machine does not drain water.		Water drain hose might be clogged or twisted.	ŠŠClean or flatten the hose.
		Pump filter is clogged.	ŠŠ Clean the pump filter.
Machine vibrates or makes noise.		Machine might be standing unbalanced.	ŠŠAdjust the feet to level the machine.
		A hard substance might have entered into the pump	ŠŠClean the pump filter.
		filter.
		Transportation safety bolts are not removed.	ŠŠRemove the transportation safety bolts.
		Laundry quantity in the machine might be too little.	ŠŠAdd more laundry to the machine.
		Machine might be overloaded with laundry.	ŠŠ Take out some of the laundry from the machine
			or distribute the load by hand to balance it
			homogenously in the machine.
		Machine might be leaning on a rigid item.	ŠŠMake sure that the machine is not leaning on
			anything.
There is water leaking from the		Water drain hose might be clogged or twisted.	ŠŠClean or flatten the hose.
bottom of the washing machine.
		Pump filter is clogged.	ŠŠClean the pump filter.
Machine stopped shortly after the		Machine might have stopped temporarily due to low	ŠŠIt will resume running when the voltage restores to
programme started.		voltage.	the normal level.
Machine directly discharges the		Draining hose might not be at adequate height.	ŠŠConnect the water draining hose as described in
water it takes in.			the operation manual.
No water can be seen in the		The water level is not visible from outside of the	ŠŠThis is not a failure.
machine during washing.		washing machine.
Loading door cannot be opened.		Door lock is activated because of the water level in	ŠŠDrain the water by running the Pump or Spin
		the machine.	programme.
		Machine is heating up the water or it is at the spinning	ŠŠ Wait until the programme completes.
		cycle.
		Child lock is engaged. Door lock will be deactivated	ŠŠWait for a couple of minutes for deactivation of
		a couple of minutes after the programme has come	the door lock.
		to an end.
Washing takes longer time than		Water pressure is low.	ŠŠMachine waits until taking in adequate amount
specified in the manual.(*)			of water to prevent poor washing quality due to
			the decreased amount of water. Therefore, the
			washing time extends.
		Voltage might be low.	ŠŠWashing time is prolonged to avoid poor washing
			results when the supply voltage is low.
		Input temperature of water might be low.	ŠŠRequired time to heat up the water extends in cold
			seasons. Also, washing time can be lengthened to
			avoid poor washing results.
		Number of rinses and/or amount of rinse water might	ŠŠMachine increases the amount of rinse water
		have increased.	when good rinsing is needed and adds an extra
			rinsing step if necessary.
		Excessive foam might have occurred and automatic	ŠŠ Use recommended amount of detergent.
		foam absorption system might have been activated
		due to too much detergent usage.
Programme time does not		Timer may stop during water intake.	ŠŠTimer indicator will not countdown until the
countdown. (On models with			machine takes in adequate amount of water. The
display) (*)			machine will wait until there is sufficient amount
			of water to avoid poor washing results due to lack
			of water. Timer indicator will resume countdown
			after this.
		Timer may stop during heating step.	ŠŠTimer indicator will not countdown until the
			machine reaches the selected temperature.
		Timer may stop during spinning step.	ŠŠAutomatic unbalanced load detection system
			might be activated due to the unbalanced
			distribution of the laundry in the drum.

20 / EN Washing Machine / User’s Manual