Troubleshooting
GB | If your machine seems not to be working, go through the following troubleshooting suggestions before you call your | |
Service Centre (see Service). | ||
|
Problem:
The machine won’t start?
The wash cycle won’t start?
The machine fails to fill with water?
The machine does not drain or spin?
The machine makes a noise or vibrates too much during the spin cycle?
The machine leaks?
Possible causes / Solution:
●Check the appliance is fully plugged into the socket and switched on.
●Is the socket ok? Try another appliance in the socket to check.
●Is the fuse in the plug ok? If not, replace it (see Care and Maintenance).
●There has been a power failure.
●The appliance door is not shut properly.
●The ON/OFF button has not been pressed.
●The Start/Cancel button has not been pressed for at least 3 seconds.
●The cold water supply tap is not turned on - H20 is displayed (Aquarius+ only).
●Aquarius+ only: Have you selected Time Delay (see Programmes and Option Modifiers).
●The Start/Cancel button has not been pressed, for at least 3 seconds.
●Is the ‘Prewash’ indicator light flashing? This indicates the machine cannot take in water (see Installation), check:
-The cold water inlet hose is connected to the tap.
-The hose is kinked.
-The cold water supply tap is not turned on.
-There is a water shortage.
-The water pressure is insufficient.
●There has been an unbalanced load and the machine could not spin (see ‘Automatic Features’, Programmes and Option Modifiers).
●Has the drain hose been installed correctly (see Installation)?
●Are the drain hose, standpipe or undersink connections blocked?
●Has the ‘Rinse Hold’ option been selected? ‘Rinse Hold’ indicator light will flash. To complete the paused programme press either the Start/Cancel button or the ‘Rinse Hold’ button (see Programmes and Option Modifiers).
●Check the pump chamber is clear of any debris (see Installation)?
●Aquarius only: (if available on your model) Has the Variable Spin Speed dial been set to ‘No Spin’ (see Programmes and Option Modifiers).
●The transit fixings were not removed correctly (see Installation).
●The washing machine is not level (see Installation).
●The washing machine is closed in, between furniture cabinets and the wall (see Installation).
●Check all loose items, such as coins were removed from the laundry.
●The cold water inlet hose is not connected correctly (see Installation).
●Is your water pressure within limits (see Installation)?
●The drain hose is not secured properly or is blocked (see Installation).
●The detergent dispenser is obstructed, clean it (see Care and Maintenance).
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