Whirlpool W10097054B-SP, W10097053B Troubleshooting, If you experience Possible Causes Solution

TROUBLESHOOTING

First try the solutions suggested here or visit our website and reference FAQs (Frequently Asked Questions)

to possibly avoid the cost of a service call...In U.S.A. http://www.whirlpool.com/help - In Canada www.whirlpool.ca

If you experience	Possible Causes	Solution
Clothes are not drying	Lint screen clogged with lint.	Lint screen should be cleaned before each load.
satisfactorily, drying
	Air Dry cycle has been selected.	Select the right cycle for the types of garments being dried.
times are too long, or
load is too hot		See “Air Dry.”
	Load too large and heavy to dry	Separate the load to tumble freely.
	quickly.
	Exhaust vent or outside exhaust	Run the dryer for 5-10 minutes. Hold your hand under the
	hood is clogged with lint, restricting	outside exhaust hood to check air movement. If you do not feel
	air movement.	air movement, clean exhaust system of lint or replace exhaust
		vent with heavy metal or flexible metal vent. See “Installation
		Instructions.”
	Fabric softener sheets blocking	Use only one fabric softener sheet, and use it only once.
	the grille.
	Exhaust vent the incorrect length.	Check that the exhaust vent is not too long or has too
		many turns. Long venting will increase drying times.
		See “Installation Instructions.”
	Exhaust vent diameter the incorrect	Use 4" (102 mm) diameter vent material.
	size.
	Dryer is located in a room with	Proper operation of dryer cycles requires temperatures above
	temperature below 45ºF (7ºC).	45ºF (7ºC).
	Dryer located in a closet.	Closet doors must have ventilation openings at the top and
		bottom of the door. The front of the dryer requires a minimum
		of 1" (25 mm) of airspace, and, for most installations, the rear of
		the dryer requires 5" (127 mm). See “Installation Instructions.”
Dryer will not run	Door not closed completely.	Make sure the dryer door is closed completely.
	START/PAUSE button not pressed	Press and HOLD the START/PAUSE button until you hear the
	firmly or held long enough.	dryer drum moving.
	Household fuse is blown or circuit	Electric dryers use 2 household fuses or circuit breakers. The
	breaker has tripped.	drum may be turning, but you may not have heat. Replace the
		fuse or reset the circuit breaker. If the problem continues, call
		an electrician.
	Incorrect power supply.	Electric dryers require 240-volt power supply.
		Check with a qualified electrician.
	Wrong type of fuse.	Use a time-delay fuse.
Unusual sounds	Dryer had a period of non-use.	If the dryer hasn’t been used for awhile, there may be a
		thumping sound during the first few minutes of operation.
	A coin, button, or paper clip is	Check the front and rear edges of the drum for small objects.
	caught between the drum and front	Clean out pockets before laundering.
	or rear of the dryer.
	It is a gas dryer.	The gas valve clicking is a normal operating sound.
	The four legs are not installed, or the	The dryer may vibrate if not properly installed.
	dryer is not level front to back and	See “Installation Instructions.”
	side to side.
	Clothing knotted or balled up.	When balled up, the load will bounce, causing the dryer to
		vibrate. Separate the load items and restart the dryer.
No heat	Household fuse is blown or circuit	The drum may be turning, but you may not have heat. Electric
	breaker has tripped.	dryers use 2 household fuses or circuit breakers. Replace both
		fuses or reset the circuit breaker. If the problem continues, call
		an electrician.
	Supply line valve not open.	For gas dryers, make sure the valve on the supply line is open.
	Incorrect power supply.	Electric dryers require 240-volt power supply.
		Check with a qualified electrician.

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