Frequently asked questions
The door will not open when the "Door" button is pressed.
Possible cause | Solution |
The washer is not hooked | Insert the plug into the outlet. |
up to electricity. |
|
The washer is not turned | Turn on the washer using the "On/Off" button. |
on. |
|
The program lock is | Deactivate the program lock as described in |
activated. | "Locking the washer - Electronic program lock". |
The Child Lock function is | Deactivate the Child Safety Lock as described in |
activated. | "Locking the washer - Child Safety Lock". |
Power failure | To open the the drum door, see "Frequently asked |
| questions - Opening the drum door during a power |
| failure." |
The door was not properly | Push on the drum door and at the same time, press |
closed. | the "Door" button. |
There is still water in the | Clean the drain filter and the drain pump as |
drum and the washer | described in "Cleaning and Care - Cleaning the |
cannot drain it away. | drain pump". |
As a safeguard against scalding, the drum door cannot be opened if the wash water temperature is over 130°F (55°C).
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