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Customer Service
For a period of one year from the date of purchase the appliance is covered by a guarantee which allows you to call Hoover Service free of charge (except for the price of the call).
Phone GIAS on 08705 400 600
Remember to send off the guarantee certificate for validation within 10 days of the date of purchase.
You should retain the receipt issued by the retailer when you purchased the machine to show to the call out engineer, should you need to consult one.
If your washing machine shows signs of a defect or is not working properly, before you contact GIAS Service we recommend you carry out the checks detailed within the Troubleshooting section.
If the problem with the machine persists after completing all the recommended checks, please dial the GIAS Service number.
You will be connected directly to GIAS. It is important you tell the GIAS advisor your product's model number and serial number, which you will find on the rating label (16 characters, beginning with the number 3), found on the front of the washing machine (door area). By doing this, your enquiry will be responded to more efficiently.
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