Before you call for service… | www.GEAppliances.com |
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit www.GEAppliances.com. You may not need to call for service.
WATER | Possible Causes | What To Do | |
Too many suds | Type of detergent | • Switch to a lower sudsing detergent brand and follow | |
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| instructions on package. |
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| Very soft water | • Try less detergent. |
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| Too much detergent | • Measure your detergent carefully. Use less soap if you |
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| have soft water, a smaller load or a lightly soiled load. |
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Water leaks | Fill hoses or drain hose is | • Make sure hose connections are tight at faucets and | |
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| improperly connected | rubber washers are installed. Make sure end of drain |
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| hose is correctly inserted in and secured to drain facility. |
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| Household drain may | • Check household plumbing. You may need to call a |
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| be clogged | plumber. |
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| Constant water pressure | • Tighten hoses at the faucets and turn the water off after |
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| to the fill hoses at the | each use. |
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| water source | • Check condition of the fill hoses; they should be |
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| replaced every 5 years. |
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| Using too much detergent | • Use less detergent. Use less soap if you have soft water, a |
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| in washer | smaller load or a lightly soiled load. |
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Water temperature | Cooler water temperatures | • New laundry detergents have been formulated to work | |
seems incorrect | provide improved energy | with cooler water temperatures without affecting | |
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| efficiency | wash performance. |
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| Control is not set properly | • Check water temperature control (on some models) or |
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| Cycle knob and adjust. |
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| Water supply is turned off | • Turn both hot and cold faucets fully on and make sure |
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| or improperly connected | hoses are connected to correct faucets. |
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| Water valve screens are | • Turn off the water source and remove the water |
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| stopped up | connection hoses from the upper back of the washer. |
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| Use a brush or toothpick to clean the screens in the |
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| machine. Reconnect the hoses and turn the water back on. |
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| House water heater is | • Make sure house water heater is delivering water |
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| not set properly | at |
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Water won’t drain | Drain hose is kinked or | • Straighten drain hose and make sure washer is not sitting | |
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| improperly connected | on it. |
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| • Top of drain outlet should be less than 8 ft. (2.5 m) |
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| above floor. |
11
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Troubleshooting Tips
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