Tricity Bendix BIW 1202 Service & Spare Parts, 0870 5, Customer Care, Symptom Possible causes

Symptom	Possible causes
The door will not open	■	The programme is still running.
	■	The door lock has not yet released.
	■	Water in the tub: the door cannot be opened if water is present in the
		tub.
Spinning starts late or the machine	■	The electronic unbalance detection device has cut in because the
does not spin		laundry is not evenly distributed in the drum. The laundry is
		redistributed by reverse rotation of the drum. This may happen several
		times before the unbalance disappears and normal spinning can resume.
		If, after 20 minutes, the laundry is still not evenly distributed in the
		drum, the machine will not spin. In this case, redistribute the load
		manually and reselect the spin programme.
The machine makes an unusual	■	The machine is fitted with a type of motor which makes an unusual
noise		noise compared with other traditional motors. This new motor ensures
		a softer start and more even distribution of the laundry in the drum
		when spinning, as well as increased stability of the machine.
No water is visible in the drum	■	Machines based on modern technology operate very economically
		using very little water without affecting performance.

If after the above checks, there is still a fault, call your local Electrolux Service Force Centre.

Service & Spare Parts

If you require an engineer or wish to purchase spare parts contact your local Electrolux Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be routed to the Service Centre covering your post code area.

The addresses are detailed in this instruction book on the pages headed Electrolux Service Force Centres, and can also be found in your local telephone directory under “E”.

When you call the Service Force Centre please make sure you give the model and serial number of the appliance.

This information can be found on the rating plate (see picture) or on the guarantee card.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Please note that proof of purchase is required for any in-guarantee service calls.

Customer Care

For general enquiries concerning your Electrolux appliance or for further information on Electrolux products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department Electrolux

55-77 High Street Slough Berkshire

SL1 1DZ

Tel 08705 950950*

*calls to this number may be recorded for training purposes

	Mod
	Prod. No
P0042	Ser. No

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