Tricity Bendix BIW 1202 Service & Spare Parts, 0870 5, Customer Care, Symptom Possible causes

Page 19

Symptom

Possible causes

 

 

 

The door will not open

The programme is still running.

 

The door lock has not yet released.

 

Water in the tub: the door cannot be opened if water is present in the

 

 

tub.

 

 

 

Spinning starts late or the machine

The electronic unbalance detection device has cut in because the

does not spin

 

laundry is not evenly distributed in the drum. The laundry is

 

 

redistributed by reverse rotation of the drum. This may happen several

 

 

times before the unbalance disappears and normal spinning can resume.

 

 

If, after 20 minutes, the laundry is still not evenly distributed in the

 

 

drum, the machine will not spin. In this case, redistribute the load

 

 

manually and reselect the spin programme.

 

 

 

The machine makes an unusual

The machine is fitted with a type of motor which makes an unusual

noise

 

noise compared with other traditional motors. This new motor ensures

 

 

a softer start and more even distribution of the laundry in the drum

 

 

when spinning, as well as increased stability of the machine.

 

 

 

No water is visible in the drum

Machines based on modern technology operate very economically

 

 

using very little water without affecting performance.

 

 

 

If after the above checks, there is still a fault, call your local Electrolux Service Force Centre.

Service & Spare Parts

If you require an engineer or wish to purchase spare parts contact your local Electrolux Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be routed to the Service Centre covering your post code area.

The addresses are detailed in this instruction book on the pages headed Electrolux Service Force Centres, and can also be found in your local telephone directory under “E”.

When you call the Service Force Centre please make sure you give the model and serial number of the appliance.

This information can be found on the rating plate (see picture) or on the guarantee card.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Please note that proof of purchase is required for any in-guarantee service calls.

Customer Care

For general enquiries concerning your Electrolux appliance or for further information on Electrolux products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department Electrolux

55-77 High Street Slough Berkshire

SL1 1DZ

Tel 08705 950950*

*calls to this number may be recorded for training purposes

 

Mod

 

Prod. No

P0042

Ser. No

 

19

Image 19
Contents BIW Child Safety InstallationUse Contents Ecological hints Your New Washing MachineInterest Environment Detergent dispenser drawer Description of the ApplianceControl Panel Operating Sequence At the end of the programme Start the machineWashing 2 KG of Mixed Fabrics AT 50C At the end of the programme 1000g = 1 kg Washing HintsWhich form? Which detergent?Important Notes Wash Care SymbolsWashing Programmes Washing symbol Type of laundryProgrammes for synthetics, mixed fabrics, wool and delicates Maintenance and Cleaning Water inlet filters Something Not Working Customer Care Service & Spare PartsSymptom Possible causes 0870 5This guarantee does not cover Guarantee ConditionsStandard guarantee conditions European guaranteeWay 3AE Technical Specifications Installation InstructionsWater inlet Installation on a Suspended FloorUnpacking PositioningWater drainage Special conditions LevellingInterest of the environment Permanent connection Electrical connectionConsumer care telephone number 08705