Tricity Bendix BIW 102 Service & Spare Parts, Customer care, Symptom Possible causes

Page 21

Symptom

Possible causes

 

 

 

The door will not open

The programme is still running.

 

The door lock has not yet released

 

The water level in the drum is too high or the machine is heating.

 

 

 

Spinning starts late or the machine

The electronic unbalance detection device has cut in because the

does not spin

 

laundry is not evenly distributed in the drum. The laundry is

 

 

redistributed by reverse rotation of the drum. This may happen several

 

 

times before the load is evenly distributed and spinning can resume

 

 

eventually at a lower speed. If the wash load is still not sufficiently

 

 

distributed, after 10 minutes, the machine will not spin. In this case,

 

 

redistribute the load manually and reselect the spin programme.

 

 

 

The machine makes an unusual

The noise produced when spinning may differ from your previous

noise

 

washing machine, which is due to the modern drive system. This new

 

 

motor ensures a softer start and more even distribution of the laundry in

 

 

the drum when spinning, as well as increased stability of the machine.

 

 

 

No water is visible in the drum

Machines based on modern technology operate very economically

 

 

using very little water without affecting performance.

 

 

 

If after the above checks, there is still a fault , call your local Bendix Service Force Centre.

Service & Spare Parts

If you require an engineer or wish to purchase spare parts contact your local Bendix Service Force Centre by telephoning:

08705 929929

Your telephone call will be routed to the Service Force Centre covering your post code area.

Customer care

For general enquiries concerning your Bendix appliance or for further information on Bendix products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

Bendix

55-77 High Street

Slough

Berkshire

SL1 1DZ

Tel 08705 950950 *

*Calls to this number may be recorded for training purposes

When you call the Service Force Centre please make sure you give the model and serial number of the appliance.

This information can be found on the rating plate (see picture).

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Please note that proof of purchase is required for any in-guarantee service calls.

 

Mod

 

Prod. No

P0042

Ser. No

 

21

Image 21
Contents BIW Page Installation Child SafetyDuring Use Contents Your New Washing Machine Ecological hintsInterest of the environment Detergent dispenser drawer Description of the ApplianceDetergent dispenser drawer Half Load button Control PanelMains-on light Rinse Hold buttonLoad the laundry Operating SequenceMeasure out the detergent Add the fabric softener if requiredAt the end of the programme Start the machineDepress Rinse Hold button ,if required Start the machine 1000g = 1 kg Washing HintsWhich detergent to use? Using a water softening agent Which form?How much detergent and fabric softener? Important Notes Wash Care SymbolsWash programme Washing ProgrammesProgramme dial Description MaxSynthetics Programmes for synthetics, delicates and woolMaintenance and Cleaning Cleaning the filter Water drain filterWater inlet filters Something Not Working Service & Spare Parts Symptom Possible causesCustomer care Bendix standard guarantee conditions Guarantee ConditionsEuropean guarantee This guarantee does not coverChannel Islands Midlands Technical Specifications Installation InstructionsUnpacking Water inlet PositioningWater drainage Special conditions LevellingElectrical connections Permanent connectionEnsure that the cut off plug is disposed of safely Page Consumer care telephone number 08705 950