Washer won’t drain or spin, or loads are wet

Washer won’t run, fill, rinse, or agitate; washer stops

■■Is the power cord plugged into a grounded 3 prong outlet? Plug power cord into a grounded 3 prong outlet.

■■Are you using an extension cord? Do not use an extension cord.

■■Is the indicator on the Timer knob properly lined up with a cycle? Turn the Timer knob to the right slightly and pull knob out to start.

■■Are the water inlet valve screens clogged? Turn off the water and remove inlet hoses from the washer. Remove any accumulated film or particles. Reinstall hoses, turn on water, and check for leaks.

■■Are both the hot and cold water faucets turned on? Turn on the water.

■■Is the water inlet hose kinked? Straighten the hoses.

■■Has a household fuse blown, or has a circuit breaker tripped? Replace the fuse or reset the circuit breaker. If the problem continues, call an electrician.

■■Is the washer in a normal pause in the cycle? The washer pauses for about 2 minutes during certain cycles. Allow the cycle to continue. Some cycles feature periods of agitation and soak.

■■Did you wash a large load? Was the wash load tightly packed? Wash smaller loads and load in loose heaps.

■■Is the lid open? The lid must be closed during operation. Washer will not agitate or spin with the lid open.

Washer won’t drain or spin, or loads are wet

■■Is the drain hose clogged, or the end of the drain hose more than 96" (2.4 m) above the floor? See “Installation Instructions” for proper installation of drain hose.

■■Is the lid open? The lid must be closed during operation. Washer will not agitate or spin with the lid open.

■■Is there excessive sudsing? Always measure detergent. Follow manufacturer’s directions. If you have very soft water, you might need to use less detergent.

■■Did you use the right cycle for the load being washed? Select a cycle with a higher spin speed (if available).

■■Is the drain hose length fed too far down the drain pipe? Use the drain hose form to raise the end of the hose. The hose should be no more than 4.5" (113 mm) down the pipe. Secure drain hose to drain pipe.

Washer continues to fill or drain; cycle seems stuck

■■Is the top of drain hose lower than the water level in washer? The top of the hose must be higher than the water level in the washer for proper operation. See “Installation Instructions.”

■■Does the drain hose fit too tightly in the standpipe, or is it taped to the standpipe? The drain hose should be loose yet fit securely. Do not seal the drain hose with tape. The hose needs an air gap. See “Installation Instructions.”

Wash/Rinse temperature not what I selected

■■Are the hot and cold water inlet hoses reversed? See “Installation Instructions” for more information.

■■Does the Hot or Warm wash seem cooler than you expected? Hot and warm temperatures are controlled by the washer and may be cooler than your previous washer. This is normal. The cooler temperatures save energy while providing good cleaning.

Garments damaged

■■Check the following: Empty pockets, zip zippers, snap or hook fasteners before washing. Tie strings and sashes to avoid tangling. Were items damaged before washing? Mend rips and broken threads in seams before washing.

W10368957A-SP, W10347262A specifications

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