12 | MAINTENANCE |
| RESOLVING PROBLEMS |
If the appliance is not working properly, check through the following troubleshooting guide before call- ing for technical assistance. In some models malfunctions are indicated by an error code displayed at the end of the cycle.
Code: E:00 Carry out all the checks listed in paragraphs marked with * E:01 Carry out all the checks listed in paragraphs marked with ** E:02 Technical malfunction “Call Customer Service”
E:03 Technical malfunction “Call Customer Service”
The washing machine does not work (warning lights are off) (Display off)
•Make sure that:
1)The mains power supply is working
2)The plug is inserted correctly in the socket
3)The On/Off button has been pressed, or if not present, check that the programming knob is positioned on a programme.
The washing machine does not work (warning lights are off) (Display lit)*
•Make sure that:
1)The programme has been selected
2)The door is closed properly
3)The “Start” button has been pressed (elec- tronic models only)
4)Refer to the information provided for “The washing machine does not fi ll with water”
The washing machine does not fill with water*
•Check that:
1)There is water in the water supply system
2)The water fill pipe is connected to the washing machine
3)The mains water supply valve is open
4)The fi lter is not blocked If it is, clean the fi lter after fi rst unplugging the appliance from the power supply
The washing machine continuously fills and drains the water**
•Check that:
1)The drain hose has been installed at the cor- rect height
2)The end of the drain hose is not under water
The washing machine does not drain or spin**
•Check that:
1)The drain hose is properly connected
2)The drain hose is not kinked
3)The drain fi lter is not blocked
4)The
5)The Stop with water function has not been selected.
The washing machine vibrates and is noisy
•Make sure that:
1)All the locking elements used for transporta- tion have been removed.
2)The washing machine is perfectly level
3)Bulky items such as sheets, tablecloths etc. are not all bundled in one part of the drum
The door will not open
•Make sure that:
1)The wash cycle has fi nished.
2)The Stop with water function has not been selected (automatic on some models).
The washing has not been spun properly
•Make sure that:
1)The washing is evenly distributed in the drum
2)The correct spin speed has been selected
The washing machine stops during a wash
•Make sure that:
1)The mains power supply is working
There is still a lot of detergent in the compart- ment
•Make sure that:
1)The mains water supply valve is open
2)The fi lter between the valve and the supply hose is clean
The washing is not clean at the end of the wash cycle
•Make sure that:
1)The drum has not been overloaded
2)The correct amount of detergent has been used
3)The correct programme has been selected
The washing has shrunk or faded
•Make sure that:
1)The correct washing programme has been selected
2)The correct washing temperature has been selected
The washing machine does not dry (washer- dryer models only)
•Make sure that:
1)The mains water supply valve is open
2)The drain fi lter is clean
3)The washing machine is switched on (indicator light or display lit)
4)The drying program has been selected
5)The drying time has been set
If, after all these checks have been carried out, the appliance still does not work, inform the near- est customer service centre. When contacting the service centre, inform them of the appliance model, serial number and type of fault.The data relating the appliance can be found on the rating plate affixed to the inside of the filter door. This information will help the service centre operator in procuring the necessary spare parts, thus guaranteeing a speedy and efficient repair.
GB
SM2706