Before you call for service… | www.GEAppliances.com |
Troubleshooting Tips
Save time and money! Review the charts on the following pages, or visit www.GEAppliances.com. You may not need to call for service.
WATER | Possible Causes | What To Do | |
Too many suds | Type of detergent | • Switch to a lower sudsing detergent brand and follow | |
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| instructions on package. |
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| Soft water | • Try less detergent. | |
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| Too much detergent | • Measure your detergent carefully. Use less soap if you | |
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| have soft water, a smaller load or a lightly soiled load. |
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Water leaks | Fill hoses or drain hose is | • Make sure hose connections are tight at faucets and | |
| improperly connected | rubber washers are installed. Make sure end of drain | |
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| hose is correctly inserted in and secured to drain facility. |
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| The drain hose should be inserted into the washer and |
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| the collar or clip should be screwed in. Remove any kinks |
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| from the drain hose. Make sure that the hose connection |
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| is not strained when the washer is pushed close to the |
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| wall. |
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| Household drain may be clogged • Check household plumbing. You may need to call a | ||
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| plumber. |
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| Constant water pressure to the fill | • Tighten hoses at the faucets and turn the water off after | |
| hoses at the water source | each use. | |
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| • Check condition of the fill hoses; they should be replaced |
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| every 5 years. |
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| Using too much detergent in | • Use less detergent. Use less soap if you have soft water, a | |
| washer | smaller load or a lightly soiled load. | |
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| Fill hoses, washers and screens | • Check that the rubber washers and screens have been | |
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| installed correctly. Fill hoses, washers and screens should |
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| be replaced every 5 years. |
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| Overloading the washer | • Loosely load clothes no higher than the top row of holes | |
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| in the washer basket. The level of the water should be just |
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| above the clothes. |
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Water temperature | Cooler water temperatures provide | • New laundry detergents have been formulated to | |
seems incorrect | improved energy efficiency | work with cooler water temperatures without affecting | |
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| wash performance. |
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| Control is not set properly | • Check water temperature control (on some models) or | |
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| Cycle knob and adjust. |
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| Water supply is turned off | • Turn both hot and cold faucets fully on and make sure | |
| or improperly connected | hoses are connected to correct faucets. | |
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| Water valve screens are | • Turn off the water source and remove the water | |
| stopped up | connection hoses from the upper back of the washer. Use | |
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| a brush or toothpick to clean the screens in the machine. |
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| Reconnect the hoses and turn the water back on. |
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| House water heater is | • Make sure house water heater is delivering water | |
| not set properly | at | |
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Water won’t drain | Drain hose is kinked or | • Straighten drain hose and make sure washer is not sitting | |
| improperly connected | on it. | |
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| • Top of drain outlet should be less than 8 ft. (2.5 m) |
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| above floor. |
11
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Troubleshooting Tips
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