GE Monogram WHDSR417 Possible Causes What To Do Water fills and drains, At the same time

Safety Instructions

Operating Instructions

Troubleshooting Tips

Consumer Support

Before you call for service…

WATER	Possible Causes	What To Do
Water fills and drains	Siphoning	• If your standpipe or drain for the washer is less than 3
at the same time		feet off the floor, the water will drain from the tub while
		it is filling. Lifting the drain hose at least 3 feet off the
		floor will allow the water to remain in the tub until the
		pump drains it out. The anti-siphon clip will lift the drain
		hose high enough to do this. The anti-siphon clip is
		included with the installation parts package for your
		washer.
		• Another way siphoning can occur is if the standpipe is
		stuffed with rags or other items that prevent air from
		escaping with the water. Air flow is needed to break the
		suction.
		• Check to make sure only the straight part of the drain
		hose is inserted into the standpipe; no ribs of the drain
		hose should be in the standpipe or drain pipe.
		• The washer drain must be 3 feet or more off of the floor
		to prevent the washer from draining during fill. If your
		washer drain is less than 3 feet above the floor, use the
		anti-siphon clip shipped with your washer to attach the
		drain hose to the back of your washer. The clip will hold
		the drain hose in place and ensure that the washer does
		not self-drain during fill. See installation instructions for
		details.
		• Only the straight top portion of the drain hose should be
		inserted into the drain. Inserting the ribbed section of
		the hose may create a siphon, and cause the washer to
		drain as it fills.
		• If the drain opening is excessively tight around the drain
		hose, or if the opening around the hose is closed with
		rags or other material, a siphon may occur, and the
		washer will drain as it fills. To avoid this problem, ensure
		that there is open area around the end of the drain hose
		to allow air to flow into the drain as water is pumped out
		of the washer.
OPERATION	Possible Causes	What To Do
Washer pauses during	This is normal	• The washer may pause during the spin cycle to remove
spin cycle		soapy water more efficiently.
Washer won’t operate	Washer is unplugged	• Make sure cord is plugged securely into a working outlet.
	Water supply is turned off	• Turn both hot and cold faucets fully on.
	Controls are not set	• Check controls and make sure Cycle knob is pulled out
	properly	to ON position.
	Lid is open—safety feature	• Close lid and reset cycle, to the beginning if necessary.
	prevents agitation and spinning
	when lid is up
	Circuit breaker/fuse is	• Check house circuit breakers/fuses. Replace fuses or
	tripped/blown	reset breaker. Washer should have separate outlet.
PERFORMANCE	Possible Causes	What To Do
Colored spots	Incorrect use of fabric	• Check fabric softener package for instructions and follow
	softener	directions for using dispenser.
		• Pretreat stain and rewash.
	Dye transfer	• Sort whites or lightly colored items from dark colors.

12