Hotpoint WDPG 9640 instruction manual Troubleshooting, Problem, Possible causes / Solutions

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Troubleshooting

Your washer-dryer could occasionally fail to work. Before contacting the Technical Assistance Service (see “ Service”), make

 

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sure that the problem cannot be solved easily using the following list.

 

 

 

Problem:

The machine does not switch on.

The wash cycle does not start.

The machine does not fill with water or ‘H20’ flashes in the display.

The machine continuously fills with water and continually drains away or Water left in the drum

or Stuck on wash.

The machine does not drain or spin - (error lights flashing).

The machine does spin.

The programme takes too long.

The Display sticks at one ‘time to end’ for more than 1 Minute or the Display changes the estimated ‘Time to End’ during the programme.

The machine vibrates a lot during the spin cycle.

Possible causes / Solutions:

The appliance is not plugged into the socket fully, or not enough to make contact.

There is no power to the socket, or the fuse has blown in the mains plug.

The door is not closed properly.

The ON/OFF button has not been pressed.

The START/PAUSE button has not been pressed.

The water tap has not been turned on to allow water to flow into the machine.

A delayed start has been set.

The water inlet hose is kinked.

The water inlet hose is not connected to the water supply.

The water pressure is too low.

The water tap has not been turned on to allow water to flow into the machine.

There is no water supply to the house.

The inlet valve filter is blocked.

The START/PAUSE button has not been pressed.

The top of the drain hose is too low - It must be fitted at a height between 65 and 100 cm from the floor (see “Installation”).

The drain hose is connected incorrectly to the sink trap allowing water to run into the machine, the drain hose must be positioned higher than the bottom of the sink to prevent water flowing down the drain hose.

The end of the drain hose has been pushed too far down the standpipe, the ‘U’ bracket should be fitted 100 mm from the end of the drain hose.

The Pump filter is blocked.

The drain hose is kinked (see “Installation”).

New Installation - The blanking cap or spigot has not been removed if connected under a sink.

The drain hose or sink trap is blocked.

The Spin Speed is set to “OFF”.

Programme times will vary due to water pressure, the incoming water temperature and if the wash load goes out of balance. This will increase the programme times accordingly (see ‘ The machine wont spin properly’ below).

The display time is for guidance only - it is not a precise time to finish and may vary.

The feet have not been adjusted, enabling the machine to rock.

New Installation - Either the Transit Bolts including the plastic spacers, or the Polystyrene Packaging have not been removed when installing the machine.

The machine is trapped between cabinets and/or walls.

The load is in a slight out of balance condition and machine is spinning, but at a lower speed.

The washer-dryer does not dry.

The appliance is not plugged into the socket, or not enough to make contact.

There has been a power failure.

The appliance door is not shut properly.

A DELAY TIMER has been set.

DRYING is in the OFF position.

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Contents Instructions for use Wdpg ContentsUnpacking and levelling InstallationElectric and water connections Replacing the fuse Blue Neutral N Brown Live L Green & Yellow Earth E First wash cycleMaximum pressure Technical data2006/95/EC Low Voltage 2002/96/EC Care and maintenance General safety Precautions and tipsDisposal Opening the porthole door manuallyControl panel Description of the washer-dryerDisplay How to run a wash cycle or a drying cycle Table of wash cycles Wash cycles and optionsWash options Detergent dispenser drawer Detergents and laundryPreparing the laundry Special wash cyclesProblem TroubleshootingPossible causes / Solutions Page Assistance GuaranteeGB195105690.01 After Sales Service