Zanussi WJS 1265 W manual Service & Spare Parts, 0870 5, Customer Care, Symptom Possible causes

Symptom	Possible causes
The machine vibrates when spinning	●	The internal packing has not been removed.
	●	The machine is in contact with the wall or furniture.
	●	The machine is not level and stable (check diagonally).
	●	The washing load is badly distributed in the drum.
	●	Maybe there is very little laundry in the drum.
The door will not open	●	The water level is above the bottom edge of the door.
	●	The machine is heating the water or drying the clothes.
	●	The drum is turning.
	The door can only be opened when the relevant light has gone out.
Spinning starts late or the machine	●	The electronic unbalance detection device has cut in because the
does not spin		laundry is not evenly distributed in the drum. The laundry is
		redistributed by reverse rotation of the drum. This may happen several
		times before the unbalance disappears and normal spinning can resume.
		If, after few minutes, the laundry is still not evenly distributed in the
		drum, the machine will spin at a lower spin or will not spin. In this
		case, redistribute the load manually and select the spin programme.
The machine makes an unusual	●	The machine is fitted with a type of motor which makes an unusual
noise		noise compared with other traditional motors. This new motor ensures
		a softer start and more even distribution of the laundry in the drum
		when spinning, as well as increased stability of the machine.
No water is visible in the drum	●	Machines based on modern technology operate very economically
		using very little water without affecting performance.
The machine does not dry or does	●	The drying time or degree of drying has not been selected
not dry properly	●	The water tap is not turned on (E10)
	●	The drain filter is clogged (E20)
	●	The machine is overloaded
	●	The selected drying time was not suitable for the laundry

Service & Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Zanussi Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area. The addresses are listed on the following pages. Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The model and serial number of the appliance (found on the rating plate - see picture).

5.The purchase date

	Mod
	Prod. No
P0042	Ser. No

Customer Care

For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department Zanussi

55-77 High Street Slough Berkshire

SL1 1DZ

Tel 08705 727727*

or visit our website at www.zanussi.co.uk

*calls to this number may be recorded for training purposes.

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