Zanussi WJS 1197 W manual Service & Spare Parts, 0870 5, Customer Care

Symptom	Possible causes
The door will not open	■	The programme is still running (the door locked light is on).
	■	The door lock has not yet released.
	■	There is water in tub.
The machine makes an unusual	■	The machine is fitted with a type of motor which makes an unusual
noise		noise compared with other traditional motors. This new motor ensures a
		softer start and more even distribution of the laundry in the drum when
		spinning, as well as increased stability of the machine.
Spinning starts late or the machine	■	The electronic unbalance detection device has cut in because the
does not spin		laundry is not evenly distributed in the drum. The laundry is
		redistributed by reverse rotation of the drum. This may happen several
		times before the unbalance disappears and normal spinning can resume.
		If, after 10 minutes, the laundry is still not evenly distributed in the
		drum, the machine will not spin. In this case, redistribute the load
		manually and reselect the spin programme.
No water is visible in the drum	■	Machines based on modern technology operate very economically
		using very little water without affecting performance.
The machine does not dry or does	■	The drying time has not been selected
not dry properly	■	The water taps are not turned on
	■	The drain filter is clogged
	■	The machine is overloaded
	■	The selected drying time or sector are not suitable for the laundry

If after the above checks, there is still a fault, call your local Zanussi Service Force Centre.

Service & Spare Parts

If you require an engineer or wish to purchase spare parts contact your local Zanussi Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be routed to the Service Centre covering your post code area.

Further information can be found in the accompanying customer care booklet and also in your telephone directory under “Z”.

When you call the Service Force Centre please make sure you give the model and serial number of the appliance.

Customer Care

For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

Zanussi

Zanussi House

Hambridge Road

Newbury

Berkshire

RG14 5EP

Tel 01635 521313

This information can be found on the rating plate (see picture) or on the guarantee card.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechanical or electrical breakdown. Please note that proof of purchase is required for any in-guarantee service calls.

	Mod
	Prod. No
P0042	Ser. No

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