Servicing

Before contacting your local ZANUSSI Service Centre, please make the following checks:

The machine does not start up

■The door is not closed properly

■No water is entering the machine (see: the machine does not fill)

■The selector dial is not correctly positioned and pulled out

The machine does not fill

■The water taps are not turned on

■The water supply has been disconnected

■The inlet hoses are kinked

■The water pressure is too low

■The water inlet filters are clogged

■The door is not closed properly

The machine empties as it fills

■The end of the drain hose is too low

■The end of the drain hose is submerged in water

■Drain pipe has no vent-hole

The machine does not drain or spin

■	You have selected a gentle programme with the rinse

The door does not open

■The safety device has locked it

■Water in the tub: the door cannot be opened if water is present in the tub

IIf after the above checks, there is still a fault, call your local Zanussi Service Force Centre.

In-guarantee customers should ensure that the above checks have been made as the engineer will make a charge if the fault is not a mechani- cal or electrical breakdown. Please note that proof of purchase is required for any in-guaran- tee service calls.

Service & Spare Parts

If you require an engineer or wish to purchase spare parts contact your local Zanussi Service Force Centre by telephoning:

0990 929929

Your telephone call will be routed to the Service Centre covering your post code area.

Further information can be found in the accompa- nying customer care booklet and also in your tele- phone directory under “Z”.

When you call the Service Force Centre please make sure you give the model and serial number of the appliance.

	hold option
■	The drain filter is clogged
	The drain filter is clogged
■	The drain hose is kinked
	The drain hose is kinked
■	The drainage system pipes are blocked
	The drainage system pipes are blocked
■	The drain hose extension is incorrect
	The drain hose extension is incorrect
■ The wash load is unbalanced: redistribute the clothes
	inside the drum to allow the machine to spin

The machine leaks or overflows

	Mod
	Prod. No
P0042	Ser. No
P0042

This information can be found on the rating plate (see picture) or on the guarantee card.

■Too much detergent

■Unsuitable detergent

■The inlet hose(s) is (are) loose

■The detergent dispenser drawer or recess is clogged

■The end of the drain hose is not securely positioned

■The drainage system pipes are blocked

The machine vibrates or is noisy

■The internal packing/transit bolts have not been removed

■The machine is not level

■The machine is in contact with the wall or furniture

■The washing load is badly distributed

■The machine is overloaded

Customer Care

For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

Zanussi

Zanussi House

Hambridge Road - Newbury - Berkshire - RG14 5EP

Tel 01635 521313