Zanussi IZ 12 manual Service & Spare Parts, 0870 5, Customer Care, Symptom Possible causes

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Symptom

Possible causes

 

 

 

The machine vibrates when spinning

The internal packing has not been removed.

 

The machine is in contact with the wall or furniture.

 

The machine is not level and stable (check diagonally).

 

The washing load is badly distributed in the drum.

 

Maybe there is very little laundry in the drum.

 

 

 

The door will not open

The water level is above the bottom edge of the door.

 

The machine is heating the water.

 

The drum is turning.

 

The door can only be opened when the relevant light has gone out.

 

 

 

Spinning starts late or the machine

The electronic unbalance detection device has cut in because the

does not spin

 

laundry is not evenly distributed in the drum. The laundry is

 

 

redistributed by reverse rotation of the drum. This may happen several

 

 

times before the unbalance disappears and normal spinning can resume.

 

 

If, after 15 minutes, the laundry is still not evenly distributed in the

 

 

drum, the machine will not spin. In this case, redistribute the load

 

 

manually and select the spin programme.

 

 

 

The machine makes an unusual

The machine is fitted with a type of motor which makes an unusual

noise

 

noise compared with other traditional motors. This new motor ensures

 

 

a softer start and more even distribution of the laundry in the drum

 

 

when spinning, as well as increased stability of the machine.

 

 

 

No water is visible in the drum

Machines based on modern technology operate very economically

 

 

using very little water without affecting performance.

 

 

 

Service & Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Zanussi Service Force Centre by telephoning:

0870 5 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area. The addresses are listed on the following pages. Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The model and serial number of the appliance (found on the rating plate - see picture).

5.The purchase date

Mod

Prod. No

Ser. No

P0042•N

Customer Care

For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department Zanussi

55-77 High Street Slough Berkshire

SL1 1DZ

Tel 08705 727727*

or visit our website at www.zanussi.co.uk

*calls to this number may be recorded for training purposes.

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Contents Washing Machine Use InstallationChild Safety Contents Interest of the environment Your New Washing MachineEcological hints Child safety feature Description of the ApplianceDoor locked light Detergent dispenser drawerControl Panel Options button Time Save buttonDisplay Drain onlySelecting a special programme SKIP/RESET buttonSTART/PAUSE button You can change the delay time at any moment, before Delay buttonProgramme phase indicator lights Switch the machine on Operating SequenceLoad the laundry Measure out the detergentSelect the temperature Select the Delay TimeSelect the spin speed or the Rinse Hold option Select the desired optionsHow to change a programme during its cycle End of programme«JETSYSTEM» wash 1000g = 1 kgWhich detergent? Which form?Wash Care Symbols Important NotesWashing programmes Maintenance and Cleaning Emergency emptying out Water inlet filterSomething Not Working Service & Spare Parts Symptom Possible causes0870 5 Customer CareZanussi Guarantee Conditions Standard guarantee conditionsEuropean guarantee This guarantee does not coverWay 3AE Installation Instructions Technical SpecificationsInstallation on a Suspended Floor UnpackingPositioning Water inletWater drainage Levelling Special conditionsElectrical connection Permanent connectionFrom the Electrolux Group. The world’s No choice