Symptom | Possible causes | |
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|
|
The machine vibrates when spinning | ● | The internal packing has not been removed. |
| ● | The machine is in contact with the wall or furniture. |
| ● | The machine is not level and stable (check diagonally). |
| ● | The washing load is badly distributed in the drum. |
| ● | Maybe there is very little laundry in the drum. |
|
|
|
The door will not open | ● | The water level is above the bottom edge of the door. |
| ● | The machine is heating the water or drying the clothes. |
| ● | The drum is turning. |
|
|
|
Spinning starts late or the machine | ● | The electronic balance control device has cut in because the laundry is |
does not spin |
| not evenly distributed in the drum. The laundry is redistributed by |
|
| reverse rotation of the drum. This may happen several times before the |
|
| unbalance disappears and normal spinning can resume. If, after a few |
|
| minutes, the laundry is still not evenly distributed in the drum, the |
|
| machine will spin at a lower spin or will not spin. In this case, |
|
| redistribute the load manually and select the spin programme. |
The machine makes an unusual | ● | The machine is fitted with a type of motor which makes an unusual |
noise |
| noise compared with other traditional motors. This new motor ensures |
|
| a softer start and more even distribution of the laundry in the drum |
|
| when spinning, as well as increased stability of the machine. |
No water is visible in the drum | ● | Machines based on modern technology operate very economically |
|
| using very little water without affecting performance. |
The machine does not dry or does | ● | The drying time has not been selected |
not dry properly | ● | The water tap is not turned on (E10) |
| ● | The drain pump is clogged (E20) |
| ● | The machine is overloaded |
| ● | The selected drying time was not suitable for the laundry |
| ● | A drying programme has been selected in the wrong sector |
|
|
|
Service & Spare Parts 
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk.
To buy accessories, consumables and spare parts at our online shop please visit: http://www.zanussi- electrolux.co.uk
Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of fault
4.The model and serial number of the appliance (found on the rating plate - see picture)
5.The purchase date.
Please note that a valid purchase receipt or guarantee documentation is required for in- guarantee service calls.
| Mod |
| Prod. No |
P0042 BD | Ser. No |
|
Customer Care
For general enquiries concerning your Zanussi Electrolux appliance or for further information on Zanussi Electrolux products, please contact our Customer Care Department by letter or telephone at the following address or visit our website at www.zanussi.co.uk
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