Something Not Working
Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.
IMPORTANT: if the END light flashes, the buzzer sounds and an alarm code is displayed, switch the machine off and call your local Service Force Centre..
Symptom | Possible causes |
|
|
The tumble dryer does not | ● The door(s) has (have) not been closed. |
start | ● The plug is not properly inserted in the power socket. |
| ● There is no current at the socket. |
| ● The main fuse or the fuse in the plug has blown. |
| ● The selector dial is not set correctly. |
| ● The water reservoir is full or not properly inserted (the FULL TANK light is on). |
| The programme starts in any case but it stops after approx. 4 minutes. |
| ● The START/PAUSE Button has not been depressed. |
| ● The DELAY START option has not been selected. |
|
|
Drying takes too long or | ● The laundry has not been spun properly. |
laundry is not dry enough. | ● The filters and/or the condenser are clogged up. |
| ● The water reservoir is full. |
| ● The room temperature is too high. |
| ● The selected time or drying cycle was not suitable for the laundry. |
| ● The LOW TEMPERATURE button has been pressed. |
| ● There is too much laundry inside the appliance. |
| ● The dryer is not correctly installed. |
|
|
The drum light does not | ● The Programme/Time selector dial is on position “RESET/OFF”. |
light up: | ● The lamp is defective. |
|
|
If after the above checks, there is still a fault, call your local Service Force Centre.
Service & Spare Parts 
In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:
guarantee service calls.
To buy accessories, consumables and spare parts at our online shop please visit: http://www.zanussi- electrolux.co.uk
0870 5 929929
Your telephone call will be automatically routed to the Service Force Centre covering your post code area.
For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk.
Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.
When you contact the Service Force Centre you will need to give the following details:
1.Your name, address and post code
2.Your telephone number
3.Clear and concise details of fault
4.The model and serial number of the appliance (found on the rating plate - see picture)
5.The purchase date.
Please note that a valid purchase receipt or guarantee documentation is required for in-
Customer Care Department
For general enquiries concerning your Zanussi Electrolux appliance or for further information on Zanussi Electrolux products, please contact our Customer Care Department by letter or telephone at the address below or visit our website at www.zanussi.co.uk
Customer Care Department
Major Appliances
Addington Way
Luton
Bedfordshire
LU4 9QQ
Tel 08705 727727*
*calls to this number may be recorded for training purposes.
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