Trouble shooting
If there is a fault or the machine does not operate correctly, remove the power plug before checking the machine. Using diagnostic list below, please check the machine requires repair. If a repair is required, please contact our Customer Care Team, do not try to fix it yourself.
| Problem |
| Possible causes | What to do | ||
| The machine does not | Is the drain hose blocked? | Remove the blockage. | |||
| drain or drains slowly. |
| Open and close the top | |||
| The display shows E1. |
| lid once. | |||
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| The machine stops running. | The top lid is not closed. | Close the top lid. | |||
| The display shows E2. |
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| The machine does not | Has the laundry been | Redistribute the load | |||
| spin. The display shows | place unevenly in the | evenly,close the top lid. | |||
| E3. |
| machine? | Level the machine. The | ||
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| Is the machine level? | machine will start 10 | |
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| seconds after being leveled | |
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| correctly. | |
| The display will show E4 | Is the water tap opened, or | Open the water tap. Push | |||
| within 30 minutes. |
| has the water supply been | the Start/Pause button once. | ||
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| interupted? | Clean the water inlet valve | |
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| Is the water inlet valve | then push the Start/Pause | |
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| blocked? | button once. | |
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| Is the water pressure too | Push the Start/Pause | |
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| low? | button once. | |
| The display shows E6. | The water level sensor | Please contact the | |||
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| has failed. | service department. | |
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| The display shows E8. | Lid lock fails to lock? | Switch off the power, | |||
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| switch on again. | |
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| Will not | Is there a power failure? | Wait for the power supply | |
| The machine |
| wash | Is the power plug inserted | to be restored. | |
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| tightly? | Insert the power plug | ||
| does not |
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| Has the water level | tightly. | |
| work. |
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| reached preset position? | Wait for water to fill to the | |
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| preset level. | |
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| Will not | Is the power plug inserted | Insert the power plug | |
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| spin | tightly? | tightly. | |
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| Is the top lid closed ? | Close the top lid. | |
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| Is the laundry distributed | Redistribute the laundry. | |
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| unevenly in the machine? |
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| There are abnormal | Is the machine level? | Redistribute the load | |||
| sounds inside the |
| Has the laundry been place | evenly. Close the top lid. | ||
| machine |
| unevenly in the machine? | Level the machine. | ||
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| Are there any foreign | Remove the foreign object. | |
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| objects inside the bowl? |
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| The water tap leaks | Is the water inlet hose | Fasten the inlet hose. | |||
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| loose? |
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