Something Not Working, Service & Spare Parts

Something Not Working

Certain problems are due to lack of simple maintenance or oversights, which can be solved easily without calling out an engineer. Before contacting your local Service Centre, please carry out the checks listed below.

IMPORTANT: if you call out an engineer to a fault listed below, or to repair a fault caused by incorrect use or installation, a charge will be made even if the appliance is under guarantee.

Symptom	Possible causes

The tumble dryer does not start	• The door has not been closed.
	• The plug is not properly inserted in the power
	socket.
	• There is no current at the socket.
	• The main fuse or the fuse in the plug has blown.
	• A drying time has not been selected.
	• The Start Button has not been depressed.

Drying takes too long or laundry is not	• The laundry has not been spun properly.
dry enough.	• The filters are clogged up.
	• The room temperature is too high.
	• The selected time or drying cycle was not suitable
	for the laundry.
	• The Delicate button has been pressed.
	• There is too much laundry inside the appliance.
	• The dryer is not correctly installed.

Service & Spare Parts

In the event of your appliance requiring service, or if you wish to purchase spare parts, please contact your local Service Force Centre by telephoning:

To buy accessories, consumables and spare parts at our online shop please visit: http://www.zanussi- electrolux.co.uk

0870 5 929929

Your telephone call will be automatically routed to the Service Force Centre covering your post code area.

For the address of your local Service Force Centre and further information about Service Force, please visit the website at www.serviceforce.co.uk.

Before calling out an engineer, please ensure you have read the details under the heading “Something Not Working”.

When you contact the Service Force Centre you will need to give the following details:

1.Your name, address and post code

2.Your telephone number

3.Clear and concise details of fault

4.The model and serial number of the appliance (found on the rating plate - see picture on page 5).

5.The purchase date

Please note that a valid purchase receipt or guarantee documentation is required for in- guarantee service calls.

Customer Care

For general enquiries concerning your Zanussi appliance or for further information on Zanussi products, please contact our Customer Care Department by letter or telephone as follows:

Customer Care Department

Zanussi Electrolux

Addington Way

Luton

Bedfordshire

LU4 9QQ

Tel 08705 727727*

or visit our website at www.zanussi-electrolux.co.uk

*calls to this number may be recorded for training purposes.