Power Sentry 4 manual Maintenance Plans Compass Licensed Software, Services

Page 65

Maintenance Plans - Compass Licensed Software

Software

Warranty

 

Tier 1

Tier 2

Pay-per-

Maintenance

 

(90 days)

 

Support

Support

Call

Plans

 

 

 

 

 

 

Cost

 

 

12%

18%

 

Included

 

Software

Software

N/A

 

 

 

List Price

List Price

 

Services

 

 

 

 

 

Point Release

N/A

 

Included

Included

N/A

Upgrades

 

 

 

 

 

 

 

 

 

 

 

 

Device Library

N/A

 

$1,000

Included

$2,500

Upgrades

 

 

 

 

 

 

 

 

 

 

 

 

Toll Free

 

 

 

 

$200/hr

(Technical)

 

Unlimited Calls

 

 

 

min.

Support

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

Response Time

2 hrs

 

4 hours

2 hours

 

Web Support and

Included

 

N/A

Included

N/A

Fax on Demand

 

 

 

 

 

 

 

Applications

 

 

$100/hr min.

 

$250/hr

(Tutorial) Support

 

 

 

min.

 

 

 

 

 

 

 

 

 

 

Consulting

$200/hr

 

$300/hr

$200/hr

$300/hr

Services – at NTI

min.

 

min.

min.

min.

 

 

 

 

 

 

Response Time

 

 

 

 

 

for Consulting

8 hours

 

16 hours

8 hours

N/A

Services

 

 

 

 

 

Consulting

$250/hr

 

$300/hr

$250/hr

$300/hr

Services – at

min.

 

min.

min.

min.

Customer Site

+ T&E

 

+ T&E

+ T&E

+ T&E

Discounts

 

 

 

 

 

Advance Notice

 

 

 

 

 

and Special Rates

N/A

 

Included

Included

N/A

for Upgrades

 

 

 

 

 

 

 

 

 

 

 

Standard

 

 

10% (max.

15% (max.

Refer to

 

 

Current

Compass Training

N/A

 

5 classes

5 classes

 

Class

at Newpoint

 

 

/yr.)

/yr.)

 

 

Sched.

 

 

 

 

 

Add-On Services

 

 

 

 

 

24 Hour Phone

 

 

 

$10,000/y

 

Support for

Included

 

N/A

N/A

 

r

Priority Calls

 

 

 

 

 

 

 

 

 

 

 

 

 

 

N/A = Not available or not included in the plan

 

 

Newpoint Technologies, Inc.

65

COMP-USER-006

Salem, NH 03079

 

 

 

Rev. 3.2 –01/31/01

Image 65
Contents Getting Started with Newpoint Compass January Welcome from the President Technical Support Newpoint Technologies HeadquartersNewpoint Sales Team Contents Ppendices Intended Audience ObjectivesWindows Navigation Conventions Document ConventionsWhat’s in the box? New in this Release Newpoint Technologies, Inc From previous versions of Newpoint Compass To Upgrade, select RepairEtc\system.pnt Etc\init.ctl Important Notes Using Draw Models from Previous VersionsUpgrading from Satnet Manager for SCO Unix or Windows NT Command DescriptionInstalling Newpoint Compass We Recommend RAM Hardware Requirements & Recommended SettingsNewpoint Technologies, Inc Installing Newpoint Compass Welcome to Installation Enter User Information Choose Destination Location Select Installation Type Sub-components Installation ComponentsCurrentControlSet / Services / Compass / Parameters Windows Registry Editor Progress Bars Important Information Apache Web Server Installation Option Installing the Apache Web Server optionalDNS Settings for Windows NT DNS Settings for Windows Adobe Installation Option Installing Adobe Acrobat 4 optionalSelect Installation Location Newpoint Technologies, Inc Maintenance Options Reinstalling Newpoint CompassEtc\pointdb.cfg Installing Your Rainbow Key Installing the Sentinel Driver Port Configuration Modifying Port SettingsNewpoint Device Library Device Library Installation Welcome Screen Installing Library DriversIdentify Install Source Select Device Drivers Driver Upgrades Error Description / Explanation ErrorsDevice Library Contents and File Structure Current Device Library, by Module ID Driver Supported ModelsModbus PLC Starting Up and Shutting Down the Computer Logging Into and Exiting the SystemStopping and Starting Compass Administrator Newpoint Technologies, Inc Important Notes As you initiate Compass, you may see the following message Idle Changing Node States from the AdministratorNode State Change Log Changing Node States at a Command PromptNewpoint Technologies, Inc Configuring the System What do we Support? Newpoint Technical SupportSystem Support vs. Consulting Services and Tutorials Process Objective How do we provide support?Problem Prioritization and Resolution Goals What does this mean? Newpoint Technologies, Inc Services Maintenance Plans Compass Licensed SoftwareTerms and Conditions Actual plus 5% Newpoint Technologies, Inc Buttons Windowing and Window ElementsTitle Bar Entry Fields Navigating in Newpoint Compass Newpoint Technologies, Inc Software Failure Computer FailureNetwork Failure Select a Driver Instance to Monitor Using the DataScope to Detect ProblemsDataScope Viewer Output Check out the Newpoint website Tips & FAQsInsufficient Memory Resources Messages Software IssuesTCL / TK Error Messages Errors Creating New Event Logs Uninstalling Newpoint CompassFrequently Asked Questions Newpoint Technologies, Inc Newpoint Technologies, Inc Fepkill -9 pidnumber Support Request FAX Technical Support ChecklistNetwork Specifics Installation ParametersProcessor Pentium II -233 HZ Memory At least 96 MB Fephome

4 specifications

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