Power Sentry 4 manual Computer Failure, Network Failure, Software Failure

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Maintenance & Troubleshooting

Computer Failure

If a computer fails to boot up, it could be that the monitor or keyboard is not plugged into the computer. Check these connections and reboot the computer.

The first display will show what hardware is connected to the IDE bus, such as hard drive, tape drive and CD-ROM. If the hard drive does not appear on this list, its IDE connection should be checked and it may require a replacement. Contact Newpoint technical support at +1 603 898-1110 or support@newpointtech.com.

If the hard drive is shown on the list, but the computer fails to boot the NT operating system, reload the NT operating system from CD- ROM and Compass from backup tape.

Network Failure

If the Console on the M&C (Monitor & Control) computer cannot communicate with the node, either the Compass software is down or the network connection is broken. Try to start Compass from the Administrator. If the Administrator cannot connect to the node computer, the network is the problem. Check the network connections between the two computers. If both connections appear to be normal, try rebooting both machines. If the communications continue to fail, connect a keyboard and monitor to the node computer and follow the suggestions above in Computer Failure.

Software Failure

If changes to the Compass configuration or filesystem cause a failure of the software, try restoring the configuration or filesystem manually. If this cannot be done, restore the M&C software from a backup tape.

Newpoint Technologies, Inc.

73

COMP-USER-006

Salem, NH 03079

 

Rev. 3.2 –01/31/01

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Contents Getting Started with Newpoint Compass January Welcome from the President Newpoint Sales Team Newpoint Technologies HeadquartersTechnical Support Contents Ppendices Intended Audience ObjectivesWindows Navigation Conventions Document ConventionsWhat’s in the box? New in this Release Newpoint Technologies, Inc From previous versions of Newpoint Compass To Upgrade, select RepairEtc\system.pnt Etc\init.ctl Important Notes Using Draw Models from Previous VersionsUpgrading from Satnet Manager for SCO Unix or Windows NT Command DescriptionInstalling Newpoint Compass We Recommend RAM Hardware Requirements & Recommended SettingsNewpoint Technologies, Inc Installing Newpoint Compass Welcome to Installation Enter User Information Choose Destination Location Select Installation Type Sub-components Installation ComponentsCurrentControlSet / Services / Compass / Parameters Windows Registry Editor Progress Bars Important Information Apache Web Server Installation Option Installing the Apache Web Server optionalDNS Settings for Windows NT DNS Settings for Windows Adobe Installation Option Installing Adobe Acrobat 4 optionalSelect Installation Location Newpoint Technologies, Inc Maintenance Options Reinstalling Newpoint CompassEtc\pointdb.cfg Installing Your Rainbow Key Installing the Sentinel Driver Port Configuration Modifying Port SettingsNewpoint Device Library Device Library Installation Welcome Screen Installing Library DriversIdentify Install Source Select Device Drivers Driver Upgrades Error Description / Explanation ErrorsDevice Library Contents and File Structure Current Device Library, by Module ID Driver Supported ModelsModbus PLC Starting Up and Shutting Down the Computer Logging Into and Exiting the SystemStopping and Starting Compass Administrator Newpoint Technologies, Inc Important Notes As you initiate Compass, you may see the following message Idle Changing Node States from the AdministratorNode State Change Log Changing Node States at a Command PromptNewpoint Technologies, Inc Configuring the System What do we Support? Newpoint Technical SupportSystem Support vs. Consulting Services and Tutorials Process Objective How do we provide support?Problem Prioritization and Resolution Goals What does this mean? Newpoint Technologies, Inc Services Maintenance Plans Compass Licensed SoftwareTerms and Conditions Actual plus 5% Newpoint Technologies, Inc Title Bar Windowing and Window ElementsButtons Entry Fields Navigating in Newpoint Compass Newpoint Technologies, Inc Network Failure Computer FailureSoftware Failure Select a Driver Instance to Monitor Using the DataScope to Detect ProblemsDataScope Viewer Output Check out the Newpoint website Tips & FAQsTCL / TK Error Messages Software IssuesInsufficient Memory Resources Messages Errors Creating New Event Logs Uninstalling Newpoint CompassFrequently Asked Questions Newpoint Technologies, Inc Newpoint Technologies, Inc Fepkill -9 pidnumber Support Request FAX Technical Support ChecklistNetwork Specifics Installation ParametersProcessor Pentium II -233 HZ Memory At least 96 MB Fephome

4 specifications

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