Lucent Technologies MLX-16DPTM, MLX-20L, MLX-28D Callback & Line Request, Call Waiting, Camp-On

Often-Used Features

Callback & Line Request

Your system has two features that you can use when an outside line or extension is busy. These features give you access to the line or extension when it becomes available.

On phones with SA buttons, use Callback to reach:

•Busy outside lines on Pool or SA buttons, when you dial the dial-out code and hear the fast busy signal.

•Busy extensions, when you dial and hear the busy signal.

On phones with ICOM buttons, use:

•Line Request to reach a busy outside line when you lift the handset or press the Speaker button and do not hear dial tone.

•Callback for busy extensions.

To use Callback when you hear the busy (extension) or fast busy (outside line) signal:

1.Press the button you have programmed,

OR

Press the Feature button and dial 55.

2.If you are trying to reach an outside line, dial the outside telephone number.

3.After you hear 5 short beeps, hang up. When the line or extension is free, you hear a long ring and 3 short rings.

4.Lift the handset or press the Speaker button. You hear dial tone, and the system dials the call.

To cancel a Callback request:

1.Press the same line button you pressed when you tried to make the call.

2.Lift the handset and press the Drop button.

3.Press the same line button again.

To use Line Request:

1.When outside lines are busy, hang up and press the line button you want to use. Do not lift the handset or press the Speaker button.

2.When a line is available, the phone beeps. Lift the handset or press the Speaker button.

3.Dial the outside number.

Call Waiting

If Call Waiting is on, you hear a call-waiting tone when a call comes in and your lines are in use. This feature works only on SA and ICOM buttons, not on line buttons labeled with phone numbers.

When a call is waiting, you hear a single beep (inside call) or 2 beeps (outside call).

To complete a call and answer a waiting call:

1.When you hear the call-waiting tone, hang up.

2.When the phone rings, lift the handset or press the Speaker button.

To put a call on hold and pick up a waiting call:

1.Press the Hold button.

2.Press an ICOM Originate Only or SA Originate Only button. (You must have one of these buttons available to pick up the call.)

3.Press the Feature button and dial 87.

4.To return to the call on hold, press the button with the fast-flashing green light.

To turn Call Waiting on or off:

1.Press the Menu button and select Ext Program [Prog].

2.Select Start and press any line button.

3.Select ListFeature [List].

4.Select CallWaiting [CWait] and then select On or Off.

5.Select Enter and press the Home button to exit programming.

Camp-On

To program:

See Programming Buttons & Settings, p. 20.

To camp on a busy extension so the call will ring at the extension when your co-worker is available:

1.Press the Feature button.

2.Select Camp-On[Camp] from the display

OR Dial 57.

NOTE: Do not use the Camp-On feature if your system is equipped with a voice-mail system.

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