Upgrade Planning Guide | Best practice: Preparing to upgrade the BlackBerry Enterprise Server |
Best practice | Description |
| • How do you plan to test how to add new user accounts to the |
| BlackBerry Enterprise Server? |
| • How do you plan to train the help desk employees in your organization? |
| • How do you plan to communicate the upgrade impact to your |
| organization's BlackBerry device users? |
| • How much time do you have to complete the upgrade process? |
| • Do you require BlackBerry Technical Support services to help you |
| complete the upgrade process? |
| • How do you plan to measure the performance impact of the BlackBerry |
| Enterprise Server on the messaging servers, database servers, and |
| instant messaging servers in your organization's environment? |
| • Who completes the upgrade process in your organization? Which |
| groups do you need to involve? |
| • What resources do you need to complete the upgrade process (for |
| example, people or budget)? |
| • What amount of savings does your organization expect to experience |
| after the upgrade process is complete? |
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