Apricorn eSATA II 3Gbps manual Contacting Technical Support, RMA Policy

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7. CONTACTING TECHNICAL SUPPORT

Apricorn provides the following helpful resources for you:

1.Hardware Installation Section of the User”s Guide.

2.Apricorn”s Website (http://www.apricorn.com)

This gives you the ability to check for up-to-date information.

3.Email us at support@apricorn.com.

4.Or call the Technical Support Department at 1-800-458-5448.

Apricorn”s Technical Support Specialists are available from 8:00 a.m.

to 5:00 p.m., Pacific Time from Monday through Friday.

8. RMA POLICY

An RMA (Return Merchandise Authorization) tracking number must be issued by Apricorn. If you need to return or replace your Apricorn product, Apricorn requires that you perform the following steps:

1.Simply call Apricorn”s technical support department with your Apricorn product part number and a description of the problem(s) you are experiencing.

2.If the Apricorn representative finds cause for a return, they will issue an

RMA number. Please write this number down.

3.Fill out an RMA authorization form with your package. The RMA form is available on-line at http://www.apricorn.com/support/rma.php.

4.Please send the prepaid package to the following address, make sure the RMA# is written on the exterior of the package:

Apricorn

RMA#: __________

12191 Kirkham Road

Poway, CA 92064

The purchaser shall be responsible for any loss or damage to the returned product until it is received by Apricorn. Purchaser should consider obtaining insurance with respect to shipping the product.

www.apricorn.com

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Contents ESATA II 3Gbps Table of Contents Introduction Software Installation. Copy Sil31321.1.9usil.pkg.pkg to desktop Software Installation VistaSoftware Installation Mac Apricorn RMA# Kirkham Road Poway, CA Contacting Technical SupportRMA Policy Disclaimer and terms of the warranties Warranty ConditionsThree-Year Warranty How do I update a new driver on Windows XP? FAQ’s How do I verify the installation on Windows XP?Kirkham Road