Crown 1, 3, 2 manual Worldwide Service, North American Service, Crown Audio Division

6 Service

This unit has very sophisticated circuitry which should only be serviced by a fully trained technician. This is one reason why each unit bears the following label:

CAUTION: To prevent electric shock, do not re- move covers. No user serviceable parts inside. Re- fer servicing to a qualified technician.

6.1 Worldwide Service

Service may be obtained from an authorized service center. (Contact your local Crown/Amcron representa- tive or our office for a list of authorized service centers.) To obtain service, simply present the bill of sale as proof of purchase along with the defective unit to an authorized service center. They will handle the neces- sary paperwork and repair.

Remember to transport your unit in the original factory pack. We will pay the surface shipping costs both ways for warranty service to the authorized service center nearest you after receiving copies of all ship- ping receipts. You must bear the expense of all taxes, duties, and customs fees when transporting the unit.

6.2 North American Service

Service may be obtained in one of two ways: from an authorized service center or from the factory. You may choose either. It is important that you have your copy of the bill of sale as your proof of purchase.

6.2.1 Service at a North American Service Center

This method usually saves the most time and effort. Simply present your bill of sale along with the defective unit to an authorized service center to obtain service. They will handle the necessary paperwork and repair. Remember to transport the unit in the original factory pack. A list of authorized service centers in your area can be obtained from our Technical Support Group.

6.2.2 Factory Service

To obtain factory service, fill out the service informa- tion page that follows and send it along with your proof of purchase and the defective unit to the Crown factory. For warranty service, we will pay for ground shipping both ways in the United States after receiving copies of the shipping receipts. Shipments should be sent “UPS ground.” (If the unit is under warranty, you may send it C.O.D. for the cost of freight via UPS ground.) The fac-

tory will return it via UPS ground. Please contact us if other arrangements are required.

Factory Service Shipping Instructions:

Always use the original factory pack to transport the unit.

1.When sending a Crown product to the factory for service, be sure to fill out the service information form that follows and enclose it inside your unit’s shipping pack. Do not send the service informa- tion form separately.

2.To ensure the safe transportation of your unit to the factory, ship it in an original factory packing container. If you don’t have one, call or write Crown’s Parts Department. With the exception of polyurethane or wooden crates, any other pack- ing material will not be sufficient to withstand the stress of shipping. Do not use loose, small size packing materials.

3.Do not ship the unit in any kind of cabinet (wood or metal). Ignoring this warning may result in ex- tensive damage to the unit and the cabinet. Ac- cessories are not needed—do not send the instruction manual, cables and other hardware.

If you have any questions, please call or write the Crown Technical Support Group.

Crown Audio Division

Technical Support / Factory Service

Plant 2 SW, 1718 W. Mishawaka Rd., Elkhart, Indiana 46517 U.S.A.

Telephone: 219-294-8200

800-342-6939(North America,

Puerto Rico, and Virgin Islands only)