Service Info/Warranty

Service Info

If you require technical support, contact Lexicon® Professional Customer Service.

Be prepared to accurately describe the problem. Know the serial number of your unit, found on a sticker attached to the bottom of the Alpha Studio™. If you have not already taken the time to fill out your warranty registration card and send it in, please do so now.

Before you return a product to the factory for service, we recommend you refer to the manual. Make sure you have correctly followed installation steps and operation procedures. If you are still unable to solve a problem, contact our Customer Service Department at (801) 568-7660for consultation. If you need to return a product to the factory for service, you MUST contact Customer Service to obtain a Return Authorization Number. No returned products will be accepted at the factory without a Return Authorization Number. Please refer to the Warranty information on the follow- ing page, which extends to the first end-user. After expiration of the warranty, a reason- able charge will be made for parts, labor, and packing if you choose to use the factory service facility. In all cases, you are responsible for transportation charges to the fac- tory. Lexicon Professional will pay return shipping if the unit is still under warranty.

Use the original packing material if it is available. Mark the package with the name of the shipper and with these words in red: DELICATE INSTRUMENT, FRAGILE! Insure the package properly. Ship prepaid, not collect. Do not ship parcel post.

Warranty

This warranty is valid only for the original purchaser and only in the United States.

1.The warranty registration card that accompanies this product must be mailed (or online regisration must be completed at www.lexiconpro.com) within 30 days after purchase date to validate this warranty. Proof-of-purchase is considered to be the burden of the consumer.

2.Lexicon Professional warrants this product, when bought and used solely within the U.S., to be free from defects in materials and workmanship under normal use and service.

3.Lexicon Professional’s liability under this warranty is limited to repairing or, at our discretion, replacing defective materials that show evidence of defect, provided the product is returned to Lexicon Professional WITH RETURN AUTHORIZATION from the factory, where all parts and labor will be covered up to a period of 1 year. A Return Authorization number must be obtained from Lexicon Professional by telephone. The company shall not be liable for any consequential damage as

a result of the product's use in any circuit or assembly.

4.Lexicon Professional reserves the right to make changes in design or make addi- tions to or improvements upon this product without incurring any obligation to install the same additions or improvements on products previously manufactured.

5.The foregoing is in lieu of all other warranties, expressed or implied, and Lexicon Professional neither assumes nor authorizes any person to assume on its behalf any obligation or liability in connection with the sale of this product. In no event shall Lexicon Professional or its dealers be liable for special or consequential damages or from any delay in the performance of this warranty due to causes beyond its control.