7Troubleshooting: USB2.0
Computer or audio application does not see the MultiMix USB2.0
Basic troubleshooting
First, check that the MultiMix is seen by the computer: Open the Alesis control panel and check that Windows sees the device as attached.
No connection
If “MultiMix Audio” does not appear, Windows does not see the mixer as being connected to the computer. Check your USB2.0 cable and try powering the mixer off and on again.
As a last resort,
Audio playback or recording is at the wrong speed
Adjust the buffers in the ASIO control panel or through your WDM application’s audio setup options.
It is impossible to say which buffer settings are perfect for each system, but generally buffer sizes around the middle or
When restarting your computer, turn it off all the way. Pull out the AC power cord, keep it out for a few seconds, and then plug it back in again before you restart your computer.
This step helps reset your computer’s motherboard, including any USB2.0 ports and cards.
Audio playback or recording stutters or drops out
Again, work with the buffer settings in the ASIO control panel or through your WDM application’s audio setup options in order to find the most reliable setting.
Many audio applications include advanced setting dialog boxes where
Audio echoes during recording
Either turn your software direct monitoring off
Be sure to attach your monitoring speakers to the CTRL RM OUT jacks, not the MAIN MIX OUT jacks.
Help on the web Most major recording programs are supported by lively user forums. The odds are that, if you’re having problems, someone who posts at these forums has already experienced them and found solutions.
Don’t be shy about visiting these forums and posting your questions.
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