Napoleon Grills N415-0158 operating instructions Ordering Replacement Parts, Warranty Information

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ORDERING REPLACEMENT PARTS

WARRANTY INFORMATION

MODEL:

DATE OF PURCHASE:

SERIAL NUMBER:

(record information here for easy reference)

KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY

Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. The customer service department is available between 9 AM and 5 PM (Eastern standard time) at 1-866-

820-8686 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following information:

1.Model and serial number of the unit.

2.Part number and description.

3.A concise description of the problem ('broken' is not sufficient).

4.Proof of purchase (photocopy of the invoice).

In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing replacement parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:

1.Model and serial number of the unit.

2.A concise description of the problem ('broken' is not sufficient).

3.Proof of purchase (photocopy of the invoice).

4.Return Authorization number - provided by the customer service representative.

Before contacting customer service, kindly note that the following items are not covered by the warranty: -costs for transportation, brokerage or export duties

-labor costs for removal and re-installation

-costs for service calls to diagnose problems -discoloration of stainless steel parts

-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).

 

 

 

 

NAPOLEON APPLIANCE CORPORATION

 

 

 

 

 

 

 

ACCESSORIES / PARTS ORDER FORM

 

 

 

 

 

 

 

 

FAX TO: 1-705-727-4282

 

 

 

 

 

 

 

 

PLEASE PRINT CLEARLY

 

 

 

CUSTOMER NAME:

 

 

 

 

 

DATE:

 

 

 

 

ADDRESS:

 

 

 

 

MODEL #:

 

 

 

 

 

 

 

 

 

 

 

 

SERIAL #:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

 

TELEPHONE:

 

 

 

 

 

 

 

 

 

 

 

 

 

 

VISA OR MASTERCARD #:

 

 

 

 

 

EXPIRY DATE:

 

 

 

 

QUANTITY

PRODUCT NUMBER

DESCRIPTION

 

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TAXES & SHIPPING CHARGES MAY APPLY

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Contents Mirage Conditions and Limitations Thank YOU for Choosing NapoleonSafe Operating Practices Safety PrecautionsPropane Cylinder Installation Cylinder SPECIFICATIONS/GAS Hook UPLighting Instructions Operating the Grill Burn in ProcedureInfrared Heat Infrared Grilling ChartDo not use pressure washer to clean any part of the unit MAINTENANCE/CLEANING InstructionsMAINTENANCE/CLEANING Instructions Problem Possible Causes Solution TroubleshootingWarranty Information Ordering Replacement PartsGetting Started Assembly InstructionsCaster Installation Magnet InstallationLeft and Right Cart Panel Installation Propane Tank Ring InstallationPropane only Rear Cart Panel InstallationCondiment Basket / Propane Tank Mount Installation DRAWER/HOUSING Installation Propane Tank Heat Shield Installation Front Cabinet Support InstallationTWO People are Required For this Step Grill Head InstallationAssembling End Caps to Side Shelf / Side Burner Side Shelf InstallationSide Burner Installation Assembling Side Enclosures Side Enclosure InstallationBushing Thread Cap InstallationBushing and Magnet Installation Cabinet Door Installation Door Installation Side Enclosure Rotisserie Kit Installation Sear Plate , Grill and Warming Rack InstallationDrip Pan Installation Grease Tray and Holder Installation1x105-0002 Natural GAS onlyDo not USE a Flame to Leak Test Leak Testing InstructionsDescription 730 Parts ListParts List