Napoleon Grills MIRAGE 485 Troubleshooting, Problem Possible Causes Solution

TROUBLESHOOTING

Problem	Possible Causes	Solution
Low heat / Low flame when	For propane - improper lighting	Ensure lighting procedure is followed carefully. All gas grill
valve turned to high.	procedure.	valves must be in the off position when the tank valve is
		turned on. Turn tank on slowly to allow pressure to
		equalize. See lighting instructions.
	For natural gas - undersized	Pipe must be sized according to installation code.
	supply line.
	For both gases - improper	Pre-heat grill with both main burners on high for 10 to 15
	preheating.	minutes.
Excessive flare-ups/uneven	Sear plates installed incorrectly.	Ensure sear plates are installed with the holes towards the
heat.		front, and the slots on the bottom. See assembly
		instructions.
	Improper pre-heating.	Pre-heat grill with both main burners on high for 10 to 15
		minutes.
	Excessive grease and ash build	Clean sear plates and drip pan regularly. Do not line pan
	up on sear plates and in drip	with aluminum foil. Refer to cleaning instructions.
	pan.
Burners burn with yellow	Possible spider web or other	Thoroughly clean burner by removing. See general
flame, accompanied by the	debris, or improper air shutter	maintenance instructions. Open air shutter slightly
smell of gas.	adjustment.	according to combustion air adjustment instructions.
Flames lift away from	Improper air shutter adjustment.	Close air shutter slightly according to combustion air
burner, accompanied by the		adjustment instructions.
smell of gas, and possibly
difficulties in lighting.
		This is not a defect. It is caused by internal vibrations in the
Regulator ‘Hums’ when	Normal occurence on hot days.	regulator, and does not affect the performance or safety of
unit is operating.		the gas grill. Humming regulators will not be replaced.
Burners will not crosslight	Plugged ports at back of burner.	Clean burner ports. See burner maintenance instructions.
each other.
"Paint" appears to be	Grease build up on inside	This is not a defect. The finish on the lid and hood is
peeling inside lid or hood.	surfaces.	stainless steel, and will not peel. The peeling is caused
		by hardened grease, which dries into paint-like shards,
		that will flake off. Regular cleaning will prevent this. See
		cleaning instructions.

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