Ordering Replacement Parts

Problem	Possible Causes	Solution

Excessive flare-ups/uneven	Sear plates installed incorrectly.	Ensure sear plates are installed with the holes towards the
heat.		front, and the slots on the bottom. See assembly instructions.
	Improper pre-heating.	Pre-heat grill with both main burners on high for 10 to 15
		minutes.
	Excessive grease and ash build	Clean sear plates and drip pan regularly. Do not line pan
	up on sear plates and in drip pan.	with aluminum foil. Refer to cleaning instructions.

Burners burn with yellow	Possible spider web or other	Thoroughly clean burner by removing. See general
flame, accompanied by the	debris, or improper air shutter	maintenance instructions. Open air shutter slightly according
smell of gas.	adjustment.	to combustion air adjustment instructions.

Flames lift away from	Improper air shutter adjust-	Close air shutter slightly according to combustion air
burner, accompanied by the	ment.	adjustment instructions.
smell of gas, and possibly
difficulties in lighting.

Burner will not light with the	Dead battery / or installed	Replace with heavy duty 'AAA' battery. Install with positive
igniter, but will light with a	incorrectly.	terminal up.
match.	Loose electrode wire.	Check that electrode wire is firmly pushed onto the terminal
	Loose electrode wire.
		on the back of the igniter.
	Wrong replacement igniter.	Two spark systems must use a two spark igniter.
	Improper gap at electrode tip.	Ensure that the collector box is tight, and the gap between
		the electrode end and the collector box is between 1/8 - 3/
		16". The gap can be adjusted by bending the box in or out.
	Lifting flames on burner.	Close air shutter slightly - see previous problem.

Humming regulator.	Normal occurence on hot days.	This is not a defect. It is caused by internal vibrations in the
		regulator, and does not affect the performance or safety of
		the gas grill. Humming regulators will not be replaced.

Burners will not crosslight	Plugged ports along back of	Clean burner ports. See burner maintenance instructions.
each other.	burner.

"Paint" appears to be	Grease build up on inside	This is not a defect. The finish on the lid and hood is porcelain,
peeling inside lid or hood.	surfaces.	and will not peel. The peeling is caused by hardened grease,
		which dries into paint-like shards, that will flake off. Regular
		cleaning will prevent this. See cleaning instructions.

Before contacting the customer service department, check the NAC web site for more extensive cleaning, maintenance, troubleshooting and part replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. The customer service department is available between 9 AM and 5 PM (Eastern standard time) at 1-705-725-4258 or fax at 1-705-727-4282. In order to process a claim, we must be provided with the following information:

1.Model and serial number of the unit.

2.Part number and description.

3.A concise description of the problem ('broken' is not sufficient).

4.Proof of purchase (photocopy of the invoice).

In some cases the customer service representative may request to have the parts returned to the factory for inspection, before providing replacement parts. The parts must be shipped prepaid to the attention of the customer service department with the following information:

1.Model and serial number of the unit.

2.A concise description of the problem ('broken' is not sufficient).

3.Proof of purchase (photocopy of the invoice).

4.Return Authorization number - provided by the customer service representative.

Before contacting customer service, kindly note that the following items are not covered by the warranty: -costs for transportation, brokerage or export duties

-labor costs for removal and re-installation

-costs for service calls to diagnose problems -discoloration of stainless steel parts

-part failure due to lack of cleaning and maintenance, or use of improper cleaners (ovencleaner).

Problem

ORDERING REPLACEMENT PARTS