Empire Comfort Systems CHG, CHR Trouble-Shooting, Low heat with control knob set on HI

TROUBLE-SHOOTING

If your outdoor gas fireplace does not function properly, use the following checklist for possible solutions.

1.Fireplace won't light when the piezo ignitor is depressed.

a.With the gas tuned off depress the piezo ignitor to check the spark. You should see a spark jump from tip of the electrode. If there is a spark, check the gas supply. Is the tank full? Is the line purged of air? Can you light the burner with a match?

b.Check air shutter adjustment, close as needed.

c.Check the orifice for blockage.

d.Is the electrode tip clean and free from debris?

e.Clean electrode tip.

2.Burner flame is yellow or orange and there is a smell of gas.

a.Check the burner inlet for obstructions.

b.Check the air shutter for proper adjustment.

c.Check for spiders, spider webs and debris.

3.Low heat with control knob set on "HI."

a.Is the fuel hose bent or kinked?

b.Is there an adequate gas supply?

c.Does the orifice or burner need cleaning?

d.Is the air shutter too far open or closed?

e.Is the gas supply, or gas pressure low?

4.The smell of gas with flames appearing sooty yellow.

a.Check for spiders or insects.

b.Spiders and insects can nest in the burner and cause a disruption in the flow of gas from the burner. This is dangerous and can cause a fire behind the valve cover, damaging the outdoor gas fireplace and making it unsafe to operate.

You should inspect the burner immediately if any of these conditions occur or persist.

5.The burner makes popping noises.

a.Check air shutter adjustment.

b.Check burner for clogged ports.

PLEASE NOTE: When ordering parts, it is very important that part number and description of part coincide.

Index		Part		Index	Part
	No.	Number	Description	No.	Number		Description
1		R-5647	BOTTOM LOG	9.3		R-5639	ORIFICE - LPG
2		R-5649	RIGHT CROSS LOG	9.4		R-5640	ORIFICE - NAT
3		R-5648	LEFT CROSS LOG	9.5		R-5641	SAFETY VALVE
4		R-5634	RAIN CAP WITH KNOB AND	9.6		R-5642	THERMOCOUPLE
			HANGER CLIP - RED	9.7		R-3992	REGULATOR HOSE ASSEMBLY
4		R-5659	RAIN CAP WITH KNOB AND				- LPG (26")
			HANGER CLIP - GREEN	9.8		R-2708	PIEZO IGNITOR
5		R-5631	CHIMENEA STACK CASTING -	9.9		R-5908	ELECTRODE AND WIRE
			RED
							ASSEMBLY
5		R-5657	CHIMENEA STACK CASTING -	9.10		R-5644	LABEL SET ON CHAIN
			GREEN
							(ATTACHED TO VALVE COVER)
6		R-5630	CHIMENEA BODY CASTING -	9.11		R-3357	VALVE SPRING
			RED
				9.12		R-3358	AIR SHUTTER
6		R-5656	CHIMENEA BODY CASTING -
				9.13		R-5645	VALVE KNOB
			GREEN
7		R-5651	DOOR SCREEN	10		R-5653	TANK SECURING HOOK WITH
							BOLT, WASHER AND NUT
8		R-5633	LEG WITH RUBBER FEET - RED
				NOT SHOWN		R-5635	STACK RESTRICTOR PLATE
			(3 REQ’D)
8		R-5658	LEG WITH RUBBER FEET -	NOT SHOWN		R-5646	BURNER MOUNTING BAR
			GREEN (3 REQ’D)	NOT SHOWN		R-5650	FLICKER SHIELD (2 REQUIRED)
9		R-5636	BURNER ASSEMBLY	NOT SHOWN		R-5913	IGNITOR BRACKET

9.1R-5909 CAST BURNER ASSEMBLY WITH PIPE AND VENTURI

9.2R-5638 VALVE COVER

CHG/CHR Page 11