Napoleon Grills BIPRO 600 manual Ordering Replacement Parts, Warranty Information

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KEEP YOUR RECEIPT AS PROOF OF PURCHASE TO VALIDATE YOUR WARRANTY.

Ordering Replacement Parts

Warranty Information

MODEL:

DATE OF PURCHASE:

SERIAL NUMBER:

(Record information here for easy reference)

Before contacting the Customer Care Department, check the NAC Website for more extensive cleaning, maintenance, troubleshooting and parts replacement instructions at www.napoleongrills.com. Contact the factory directly for replacement parts and warranty claims. Our Customer Care Department is available between 9 AM and 5 PM (Eastern Standard Time) at 1-866-820-8686 or fax at 1-705-727-4282. To process a claim, we must be provided with the following information:

1.Model and serial number of the unit.

2.Part number and description.

3.A concise description of the problem (‘broken’ is not sufficient).

4.Proof of purchase (photocopy of the invoice).

In some cases the Customer Care Representative could request to have the parts returned to the factory for inspection before providing replacement parts. These parts must be shipped prepaid to the attention of the Customer Care Department with the following information enclosed:

1.Model and serial number of the unit.

2.A concise description of the problem (‘broken’ is not sufficient).

3.Proof of purchase (photocopy of the invoice).

4.Return Authorization Number - provided by the Customer Care Representative.

Before contacting customer care, please note that the following items are not covered by the warranty: Costs for transportation, brokerage or export duties.

Labor costs for removal and reinstallation. Costs for service calls to diagnose problems. Discoloration of stainless steel parts.

Part failure due to lack of cleaning and maintenance, or use of improper cleaners (oven cleaner).

www.napoleongrills.com

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Contents Bipro Conditions And Limitations Safe Operating Practices Propane Cylinder Specifications General InformationGas Hook-Up Instructions Cylinder Size Opening a Area Opening B Area Leak Testing Instructions Lighting Instructions Cooking Instructions Infrared Heat Infrared Grilling ChartCleaning Instructions Adjusting the air shutter Maintenance InstructionsReplacement Screen N565-0002 Problem Possible Causes Solution TroubleshootingDuring operation Ports are clogged Ordering Replacement Parts Warranty InformationRecord information here for easy reference Getting Started Tools Required for Assembly tools not includedBUILT-IN Unit Opening Dimensions BUILT-IN Accessory Opening Dimensions PF Style Stainless Steel Door BI Accessory Drawer Instructions BIPRO600 BUILT-IN Instructions Page Leak Testing Instructions Rotisserie Kit Assembly Instruction Page Description Parts ListStandard Propane units only Natural gas units only Accessories & Parts Order Form