Troubleshooting, Problem Check Cure

TROUBLESHOOTING

Problem	Check	Cure

Burners burn with a yellow or orange flame, in conjunction with the smell of gas.

Inspect Spider/Insect Screens for	Clean Spider/Insect Screens. (See
possible obstructions. (Blockage	Maintenance Section.)
of holes.)

Burners do not light. -or-

Burners have a small flickering flame in the HIGH position. -or-

Barbecue temperature only reaches 250˚ to 300˚ degrees in the HIGH position.

The excess flow safety device, which is part of the barbecue to tank connection, may have activated.

To reset the excess flow safety device turn all burner control knobs and the tank valve OFF. Disconnect the regulator from the tank. Turn burner control knobs to HIGH. Wait at least 1 minute. Turn burner control knobs OFF. Reconnect the regulator to the tank. Turn tank valve on slowly. Refer to Lighting Section.

Burner does not light, or flame is low in HIGH position.

Is LP fuel low or empty?	Refill LP tank.

Is fuel hose bent or kinked?	Straighten fuel hose.

Does the Left burner light with	If you can light the Left burner with
a match?	a match, then check the Crossover
	Ignition System.

Experiencing flare-ups:	Are you preheating barbecue in the
	prescribed manner?

All burners on high for 10 to 15 minutes for preheating.

Are the cooking grates and	Clean thoroughly. (See Cleaning
Flavorizer Bars heavily coated with	Section.)
burned-on grease?

mCAUTION: Do not line the bottom tray with aluminum foil.

Is the bottom tray "dirty" and not	Clean bottom tray.
allowing grease to flow into catch pan?

Burner flame pattern is erratic. Flame is	Are burners clean?	Clean burners. (See Maintenance
low when burner is on HIGH. Flames do		Section.)
not run the whole length of the burner tube.

Fuel scale shows that there is gas in the	Check adjustment of fuel scale.
LP tank, but tank is empty.

Fuel scale must be adjusted with an empty tank.

Inside of lid appears to be “peeling.” (Resembles paint peeling.)

The lid is porcelain-on-steel, not paint. It cannot “peel.” What you are seeing is baked on grease that has turned to carbon and is flaking off.

THIS IS NOT A DEFECT.

Clean thoroughly. (See Cleaning Section.)

If problems cannot be corrected by using these methods, please contact Weber-Stephen Customer Service.