Troubleshooting

Problem	Probable cause	Corrective action
Nothing appears in the	Batteries are drained.	Replace all batteries with
display, after I press the		new ones. Alkaline batteries
START button.		recommended.
	Battery terminals are not in	Reinstall the batteries with
	the correct position.	negative and positive
		terminals matching those
		indicated in the battery
		compartment.

The cuff does not inflate.	Battery voltage is too low.	Replace all batteries with
	Low battery symbol blinks.	new ones. Alkaline batteries
	[If the batteries are drained	recommended.
	completely, the mark does
	not appear.]

The unit does not mea-	The cuff is not fastened	Fasten the cuff correctly.
sure. Readings are too	properly.
high or too low.
high or too low.	You moved your arm or	Make sure you remain very
	You moved your arm or	Make sure you remain very
	body during the measure-	still and quiet during the
	ment.	measurement.

	The cuff position is not	Sit comfortably and still.
	correct.	Make sure the cuff is at the
		same level as your heart.

	You are using the wrong	See Pg. E-5 "Selecting the
	size cuff.	Correct Cuff."
The value is different	The healthcare professional	See Pg. E-18 "Answers to
from that measured at a	may be using a different	Why Your Readings Are
clinic or doctor’s office.	sized cuff.	Different Between Home
		and the Doctor’s Office."

	Your measurements may	See Pg. E-17 "Why Measure
	be elevated by white coat	Blood Pressure at Home."
	hypertension

NOTE: If the actions described above do not solve the problem, call

1-888-726-9966 (In Canada - 1-800-461-0991). Do not attempt to repair the device your- self as this may void your warranty.

E-20	LifeSource Health Line (Toll-Free): 1-888-726-9966

TROUBLESHOOTING