Warranty Claim Procedures and Requirements

To obtain warranty service, you may return a defective product to CHAD Therapeutics, A Drive Medical Company, after receiving a Return Material Authorization number (RMA) from our customer service department 866-390-6628.

When calling for an RMA number, please have ready product identification information, including model number and serial number with a detailed description of the problem you are experiencing.

Once you have obtained an RMA number from CHAD, you must, within thirty (30) days, send the product freight-prepaid and insured to 2975 Horseshoe Drive South, Suite 300, Naples, FL 34104, USA. Products shipped to the factory must be properly packaged to prevent damage in transit. You must include the RMA number prominently displayed on the outside of your package. If you send your product to the factory

without the RMA number prominently displayed on the outside of the package, it will be returned to you unopened.

Terms, Abbreviations & Symbols

This guide and the SmartDose Liquid Oxygen Portable product labeling uses the following terms, abbreviations and symbols:

Important Safeguards

When using oxygen products, especially when children are present, basic safety precautions should always be followed. Read all instructions before using. Important information is highlighted by these terms:

DANGER Urgent safety information for hazards that will cause serious injury or death.

CAUTION Information for preventing damage to the product.

WARNING Important safety information for hazards that might cause serious injury.

NOTE Information to which you should pay special attention.

Important safeguards are indicated through this guide; pay special attention to all safety information. Read all instructions before using. Save these instructions.