Polk Audio 3000 manual My bar does not learn the TV remote. Now What?

SurroundBar3000

Frequently Asked Questions

Breathe. Relax. Here Are the Most Commonly Asked Questions and Concerns About Setting Up and Programming the SurroundBar®3000.

Our Customer Service Department has compiled the most commonly asked questions people have about connecting and programing their SurroundBar3000 Instant Home Theater. If you read these questions, we’re pretty confident you will find the answer(s) you need. The SurroundBar3000 IHT comes with its own credit card remote, and you can use it to get your system working quickly.

Now here is the single most important piece of information we can give you:

Only train the SurroundBar using your TV’s remote control. Let’s repeat that. Only train the SurroundBar using your TV’s remote control. Once you have trained the SurroundBar using your TV’s remote, your satellite/cable box remote should be able to control the SurroundBar.

1.How do I train my SurroundBar to work with my TV remote control?

§§ First, we’d suggest watching this video: http://www.polkaudio.com/homeaudio/ surroundbar/#sb3000iht

Start with the SurroundBar’s status light solid green and some sound coming through the bar. Do not use a DirecTV, cable box or similar remote to do the training. You can still use these but only AFTER you’ve trained the bar to respond to your original TV remote.

Step 1) Press and hold “learn” on the bar for two seconds, until the bar’s status light starts flashing orange, then release.

Step 2) Press and release (tap, do not hold) the button you are trying to learn ON THE BAR (such as volume up). The light should become solid orange.

Step 3) Take your TV remote, aim it at the bar and tap the corresponding function about once per second (in this example, press volume up, (tap-tap-tap-tap). This may require up to 8 taps, or as many times as it takes for the bar’s status light to stop flashing and become solid green, which means the bar has learned the command.

Step 4) Verify that the function works with the same remote. Keep in mind you’re testing only the function you’ve just learned, not any other function yet. Next, if you are using a satellite/cable box remote, verify that remote works.

Next, repeat the previous steps for the next command (for example, Volume Down, then Mute, then Power) by going back to step 1.

If the function did not learn (the bar never flashed green quickly, or the remote does not control the function you’ve just tried training), try again, If it still does not learn, skip to the next question:

A special note on the power button: When training the bar’s power command, when you get to step 3, The power button is the flashing orange light. Also, when tapping “power” on the TV remote, your TV may turn on and off while you’re doing this- just ignore the TV for now.

2.My bar does not learn the TV remote. Now What?

§§ We suggest trying to train the commands again. You may have to reset the bar. Turn the unit off so the bar’s status light is solid red.. Then press and hold LEARN until the bar’s status light flashes orange twice. Turn the bar back

on and try again. You may need to try a different speed when you’re tapping the button you want to program on your original remote.

Keep in mind that, although the bar will learn 95% of remotes, there are some remotes the bar will not work with. One type of remote the bar will not learn is an “RF” remote, which may come with some TVs, particularly LED TVs. One way to tell if your remote is “RF” is to cup your hand over the end of the remote and try to control your TV. If it controls, then it is an RF remote and cannot be used with this bar.

3.I programmed the bar to respond to my DirecTV (or other cable box/sat receiver “universal”), but the volume control turns louder when I press volume down.

§§ Try reprogramming all of the functions (volume up, volume down, mute and power) with your original TVs remote control. DO NOT USE the DirecTV or Cable TV remote. Once the SurroundBar is trained with the original TVs remote, the DirecTV remote should work properly. Follow the question 2 to reset the bar, and Question 1 to train the bar.

4.The bar’s included remote either does not work or has a very limited range.

§§ Try changing the battery of the remote (it’s a CR2025). If this does not help, please give us a call at 800-377-7655.

§§ Make sure you have removed the plastic battery insulator tab.

5.My dog ate my remote, can I get a new one?

§§ First, we hope your dog is ok. And, yes, if the dog ate your credit card remote that came with your SurroundBar3000, please call our parts department at 800-377-7655 during east coast business hours. They are $10 each + shipping + tax. The part number is RE1305-1.

§§ If your dog ate your TV’s remote, you’ll have to call the TV manufacturer. Sorry.

Polk Audio Customer Service 800-377-7655 (Outside USA & Canada: 410-358-3600) polkcs@polkaudio.com