Troubleshooting Guide

Problem: Gel is too runny.

Solution: Adjust temperature control dial to a lower setting.

Problem: Unit fails to heat.

Solution: Ensure the unit is plugged in and turned on. Top red light illuminates and blinks. After one to 3 minutes, the red light stops blinking and the unit is ready to dispense hot gel/lather.

Problem: Unit does not dispense gel.

Solution: Unit is not properly mounted to the gel can. Remove unit from the can and reattach, ensuring a secure fit on top of the can. Or ensure the lather can is using the lather nozzle and perfectly locked.

Problem: The gel/lather is too hot or too much steam is emitted.

Solution: Adjust temperature control dial to lower setting, or replace can if it has a low amount of gel/lather.