Check that the push button is pressed completely in and locked. Open the slide and make sure that Penfill® is inserted correctly. If Penfill® is damaged or empty, change it. Check that the slide is closed, and prime Innovo® until insulin appears at the needle tip.
No insulin appears when I prime Innovo® and the push button will not go in.
The needle may be blocked. Change the needle and prime Innovo® until insulin appears at the needle tip.
To open the slide, dial back to zero and press the push button completely in until it locks. Then change Penfill® as described on page 22.
WHAT DO I DO IF...?
Choosing the dose
I cannot release the push button. Make sure that the slide is closed completely. The release button is locked until the slide is closed.
I want to cancel or change the dialled dose.
Dial back to zero and press the push button completely in. Your last dose and the time passed since delivery will reappear on the display. You can increase, decrease or cancel the dialled dose until you press the push button.
Do not change the dose after you have pressed the push button.
25