Troubleshooting Guide

If you are unable to solve your problem by means of the troubleshooting guide below, in North America contact 1-800-682-7664 or contact us online at www.sonicare.com. Outside North America, contact the Philips Customer Care Center or contact us online at www.philips.com.

ProblemSolution

The Sonicare toothbrush does Recharge your Sonicare for at least 24 hours. not work

Verify your Sonicare is plugged into a live electrical outlet and not into an outlet controlled by a light switch.

You may need to re-attach or replace the brush head.

I feel a tickling sensation when I You may experience a slight tickling/tingling sensation when using

use Sonicare.Sonicare for the first time. As you become accustomed to brushing with Sonicare, this sensation will diminish.

The brush head rattles when I use Sonicare.

The brush head chatters against my teeth.

Brushing seems less powerful.

Unpleasant odor

The LED blinks yellow. What does this mean?

The appliance has an extra 30 seconds of brushing time. What is this for?

Sonicare should produce a gentle hum during operation.Tightening the brush head nut can eliminate excessive rattling. If rattling does not stop, you may need to replace the brush head.

Make sure you have removed your travel cap before switching the appliance on.

This can be avoided by keeping the brush head properly oriented, with the brush head placed on the gumline at an angle of 45 degrees.

The handle may need recharging.

The Easy-start feature may be on and needs to be deactivated (see ‘Features’).

You may need to clean your brush head. You may need to replace your brush head.

The Dual speed button may be set to reduced speed.

Clean the handle, brush head and charger thoroughly (see ‘Cleaning’). Replace the brush head with a new one.

The blinking yellow LED indicates that fewer than 3 brushings remain. Recharge your Sonicare for at least 24 hours.

This function provides additional time for brushing troublesome areas where plaque collects and gum disease starts. It is recommended you use the extra 30 seconds of brushing time to re-brush troublesome areas, massage your gums, or brush your tongue (see ‘Features’).