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Epson TM-T88II user manual 4Troubleshooting

Models: TM-T88II

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To clear a paper jam, follow the steps below:

1.Turn the printer off and press the cover open button to open the cover.

2.Remove the jammed paper, put the roll back in the printer, and close the cover.

3.If paper is caught in the automatic cutter and the printer cover cannot be opened, open the cutter cover as shown below.

		POW	ER
		E	ER
	P	RR
O	P	OR
O	AP	ER
	UT	ER
FEED

3-4Troubleshooting

Image 32

Epson TM-T88II user manual 4Troubleshooting

Contents

TM-T88II Series Printer Parts and Labels LabelsSetting Up the Printer Installing and Replacing PaperSolving Problems Quick ReferencePage Iii EMC and Safety Standards AppliedProduct Name TM-T88II Model Name M129B For American Users CE MarkingFCC Compliance Statement Gereäuschpegel Reference Setting Up and UsingAbout This Manual Features IntroductionPrinting Application SoftwareOptions and Accessories Viii IntroductionOrdering Paper and Supplies Specified Thermal Roll Paper NTP080-80Kanzaki Specialty Papers, Inc Other Qualified Suppliers for Thermal PaperJujo Thermal Oy Finland Contents Appendix a DIP Switch and Paper Near End Settings XiiUnpacking Setting Up the PrinterSetting Up the Printer 2Setting Up the Printer Connecting the Cables and Grounding the PrinterConnecting the computer Connecting the Drawer 4Setting Up the Printer Anschließen der SchubladeConnecting the Power Supply Grounding the PrinterPage Installing or Replacing the Paper Roll 8Setting Up the Printer Tear off the paper as shown Using the Power Switch Cover 10Setting Up the PrinterSelf Test Running the self testSelf test printing Please press the Paper Feed button Adjustments and Settings 12Setting Up the PrinterUsing the Printer Using the PrinterOperating the Control Panel Control Panel2Using the Printer Panel lightsTroubleshooting TroubleshootingGeneral problems Printing problemsPrinting is poor Error light is off, but nothing is printed2Troubleshooting Paper is jammed inside the printer Cleaning the print headPaper handling problems 4Troubleshooting Auto cutter problems Auto cutter is jammed6Troubleshooting Hexadecimal Dump Abcdefgh8Troubleshooting Reference Information Printing SpecificationsReference Information Line spacing default 4.23 mm 1/6 2Reference InformationPaper Specifications Paper roll single-ply SizeConsumption at Electrical CharacteristicsCurrent Temperature ReliabilityEnvironmental Conditions Life6Reference Information DIP Switch and Paper Near End Settings Setting the DIP SwitchesDIP switch functions Serial interface specifications2DIP Switch and Paper Near End Settings DIP Switch and Paper Near End Settings A-3 Print Density SelectionParallel interface specifications 4DIP Switch and Paper Near End SettingsDIP Switch and Paper Near End Settings A-5 Changing the DIP switch settings 6DIP Switch and Paper Near End SettingsAdjusting the Paper Near End Detector DIP Switch and Paper Near End Settings A-78DIP Switch and Paper Near End Settings Page 1999.12