Troubleshooting, General problems | Epson TM-T88II guide

Chapter 3

Troubleshooting

Troubleshooting

This chapter gives solutions to some printer problems you may have.

General problems

The lights on the control panel do not come on.

Make sure the power supply cables are correctly plugged into the printer, the power unit, and into the power outlet.

Make sure power is supplied to the power outlet. If the outlet is controlled by a switch or timer, use another outlet.

Printing problems

The ERROR light is on (not blinking) and nothing is printed.

If the PAPER OUT light is on, the paper roll is not installed or is at or near the end. Install a new paper roll. See Chapter 1 for instructions.

If the PAPER OUT light is off, make sure the printer cover is properly closed. Press the printer cover until the cover audibly clicks into place.

The ERROR light is blinking and the printer does not print.

First, turn off the printer and check for a paper jam. (See the paper jam description on page 3-3.)

Troubleshooting 3-1

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Epson TM-T88II user manual Troubleshooting, General problems, Printing problems

Contents

TM-T88II Series Labels Printer Parts and Labels Installing and Replacing Paper Setting Up the PrinterSolving Problems Quick ReferencePage Iii EMC and Safety Standards AppliedProduct Name TM-T88II Model Name M129B For American Users CE MarkingFCC Compliance Statement Gereäuschpegel Reference Setting Up and UsingAbout This Manual Introduction FeaturesPrinting Application Software Viii Introduction Options and Accessories Specified Thermal Roll Paper NTP080-80 Ordering Paper and Supplies Kanzaki Specialty Papers, Inc Other Qualified Suppliers for Thermal PaperJujo Thermal Oy Finland Contents Xii Appendix a DIP Switch and Paper Near End Settings Unpacking Setting Up the PrinterSetting Up the Printer 2Setting Up the Printer Connecting the Cables and Grounding the PrinterConnecting the computer Connecting the Drawer Anschließen der Schublade 4Setting Up the Printer Grounding the Printer Connecting the Power SupplyPage Installing or Replacing the Paper Roll 8Setting Up the Printer Tear off the paper as shown 10Setting Up the Printer Using the Power Switch CoverSelf Test Running the self test Self test printing Please press the Paper Feed button 12Setting Up the Printer Adjustments and Settings Using the Printer Using the PrinterOperating the Control Panel Control Panel Panel lights 2Using the Printer Troubleshooting TroubleshootingGeneral problems Printing problems Printing is poor Error light is off, but nothing is printed2Troubleshooting Paper is jammed inside the printer Cleaning the print headPaper handling problems 4Troubleshooting Auto cutter is jammed Auto cutter problems 6Troubleshooting Abcdefgh Hexadecimal Dump 8Troubleshooting Reference Information Printing SpecificationsReference Information 2Reference Information Line spacing default 4.23 mm 1/6 Paper roll single-ply Size Paper Specifications Consumption at Electrical CharacteristicsCurrent Reliability TemperatureEnvironmental Conditions Life 6Reference Information Setting the DIP Switches DIP Switch and Paper Near End SettingsDIP switch functions Serial interface specifications 2DIP Switch and Paper Near End Settings Print Density Selection DIP Switch and Paper Near End Settings A-3 4DIP Switch and Paper Near End Settings Parallel interface specifications DIP Switch and Paper Near End Settings A-5 6DIP Switch and Paper Near End Settings Changing the DIP switch settings DIP Switch and Paper Near End Settings A-7 Adjusting the Paper Near End Detector 8DIP Switch and Paper Near End Settings Page 1999.12