Philips 5000 Series manual Troubleshooting, Problem Solution

English 13

	LIMITATION, LOSS OF SAVINGS OR REVENUE; LOSS OF PROFIT; LOSS
	OF USE;THE CLAIMS OF THIRD PARTIES INCLUDING, WITHOUT
	LIMITATION, DENTISTS AND DENTAL HYGIENISTS; AND COST OF
	ANY SUBSTITUTE EQUIPMENT OR SERVICES. SOME STATES DO
	NOT ALLOW THE EXCLUSION OR LIMITATION OF INCIDENTAL OR
	CONSQUENTIAL DAMAGES.
	Troubleshooting
	If you are unable to solve your problem by means of the troubleshooting
	guide below, please contact our Customer Service Center at 1-800-682-
	7664(in North America), or the Philips Customer Care Center in your
	country.
Problem	Solution
The Sonicare toothbrush	Recharge your Sonicare overnight, ensuring that it is not plugged into an
does not work	electrical outlet controlled by a light switch. Make sure the brush head
	is attached correctly.

I feel a tickling sensation when I use Sonicare.

You may experience a slight tickling/tingling sensation when using Sonicare for the first time. As you become accustomed to brushing with Sonicare this sensitivity will diminish.

The brush head rattles when I use Sonicare

Sonicare should produce a gentle hum during operation.Tightening the brush head nut can eliminate excessive rattling. If rattling does not stop, you may need to replace the brush head. Make sure that the travel cap has been removed.

The brush head chatters	This can be avoided by keeping the brush head properly oriented, with
against my teeth.	the brush head placed on the gumline at an angle of 30 to 40 degrees.
Brushing seems less powerful.	The handle may need recharging.
	The Easy-start feature may be on and needs to be shut off (see chapter
	“Using the appliance”)
	You may need to clean your brush head.
	You may need to replace your brush head.