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Error Codes
If you do not resolve the problem, contact Bayer Customer
| WHAT YOU SEE | WHAT IT MEANS | WHAT YOU SHOULD DO | |
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| E7 | Wrong test strip | Remove the test strip | |
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| and retest using Ascensia |
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| MICROFILL Test Strip. If you |
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| continue to have problems, |
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| contact Bayer Customer |
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| Service. |
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| E10 | Invalid date or time | See | |
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| (page 21) to set the date |
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| and time on your meter. |
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| If you continue to have |
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| problems, contact Bayer |
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| Customer Service. |
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| E11 | Abnormal result | Remove the test strip and | |
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| retest using a new test strip. |
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| Carefully follow testing |
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| instructions in your user |
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| guide. If you continue to |
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| have problems, contact Bayer |
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| Customer Service. |
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| HI | Test result is | • Wash your hands and the | |
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| above 33.3 mmol/L | test site. Repeat the test |
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| using a new test strip. |
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| • If your result is still “HI”, |
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| contact your physician or |
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| healthcare professional |
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| immediately. |
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Glucose levels above 13.9 mmol/L may indicate a potentially serious medical condition.
and Symbols
LO
Test result is below 0.6 mmol/L
•Repeat the test using a new test strip.
•If your result is still “LO”, contact your physician or healthcare professional immediately.
16
Glucose levels below 2.8 mmol/L may indicate a
potentially serious medical condition.
Need Help? Call: 0845 600 6030 (UK)/1 890 920 111 (Ireland)