Problem

6Troubleshooting Guide

Solution

The display is either erratic or stays at one reading

a.Clean the thermometer lens. Refer to Section 5.1.

b.Activate the Diagnostic Program in the thermometer as follows:

c.Press the key.

d.Hold down the key and press

the key until “VER X.X” is displayed.

You can expect to see and hear the following:

•You will see the version number “VER X.X” of the software for about 1 second.

•You will hear a beep, “TST” is displayed, and °F flashes.

•Soon after, all of the segments of the display including the backlighting will light up for about

1second.

•The display will clear and a PAS (pass) or ERR (error) code may be seen on the display.

If you see an error code, either “ERR1”, “ERR2”, or “ERR3”, record the code and call our Customer

Service Department. Provide Customer Service with the error code that is displayed in the upper left corner of the display. The Customer Service Department representative may ask you to return the thermometer to the factory.

•The display will go back to the Real Time Mode (Emissivity Display Mode).

e.After running the diagnostic

program, press the key to release this mode.

6-2

OS550-BB Series, OS550 Series specifications

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