McAfee Version 7.0 manual Product Support and Customer Service

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Product Support and Customer

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Service

Contacting Customer Service and Technical Support

For Product Support and Customer Service, please visit http://www.mcafeehelp.co.uk. Our support Web site offers 24-hour access to solutions to the most common support requests in our easy-to-use 3 step Answer Wizard. You may use our advanced options, which include a Keyword Search and our Help Tree, a tool designed for the more knowledgeable user in mind.

If you cannot find a solution to your problem, you may also access our FREE Chat Now! and E-mail Express! options. Chat and E-mail enables you to quickly reach our qualified support engineers and customer service agents, through the Internet, at no cost. Phone support information can also be obtained from our self-help web site at: http://www.mcafeehelp.co.uk.

About McAfee-at-home.com

McAfee is famous for its dedication to customer satisfaction. We continue this tradition by making our site on the World Wide Web a valuable resource for answers to your questions about McAfee Consumer Products. We encourage you to visit us at http://www.mcafee-at-home.com and make this your first stop for all of your product needs.

Emergency Support

If you installed a McAfee retail product into your computer and a computer-related emergency arises that prevents you from connecting to the Internet, you may call the telephone number displayed below to obtain a technical support callback.

Emergencies consist of the following:

nYour computer cannot connect to the Internet.

nYour computer was attacked by a virus and it cannot connect to the Internet.

nYour computer freezes after installing a McAfee product.

Product Guide

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Contents McAfee VirusScan Home Edition Copyright Contents Updating McAfee VirusScan Home Edition Product Support and Customer Service IndexWhat’s new in this release? IntroductionWhat comes with McAfee VirusScan Home Edition 7.0? Welcome to McAfee VirusScan Home Edition Welcome to McAfee VirusScan Home Edition Before you begin System requirementsDesktop and notebook computers Symbian Epoc system requirements Additional requirements for wireless devicesUse the steps below to install your software Installation stepsInstalling McAfee VirusScan Home Edition Troubleshooting installation problems Close other softwareRemove temporary files Clean your hard drive Important information about Windows XP migration Installing McAfee VirusScan Home Edition Title bar Title bar and Tool barTool bar Status informationTask pane About TasksAbout Advanced Tasks Other McAfee VirusScan Home Edition features About the McAfee listVShield Tray Icon VShield automatic protection settings About VShield ScannerWindows Explorer plug-in Mail Scan System ScanHostile Activity Watch Kernel About Script StopperHow to Start and Stop VShield Scanner Using the VShield tray iconUsing the Windows Control Panel applet TIP How to managing quarantined files Using QuarantineSafe & Sound How Safe & Sound creates automatic backupsHow often should you or safe & sound make these backups? Safe & Sound configurationEmergency disk creation EMCLEAN.DAT EMNAMES.DAT EMSCAN.DATUsing VirusScan With a Wireless Device How VirusScan protects your wireless deviceIntroduction Hitachi Instant Updater features About Instant UpdaterWhy Do You Need to Update? How Does the Updating Process Work?Home page query ConfigurationProduct Support and Customer Service Contact addresses Emergency Telephone Numbers Virus definition renewalProduct Support and Customer Service Index Index Index 5 9 5 0 0 1 0 U K