Mitel 5330 IP manual Auto Answer, Handling calls with a headset no feature control switch

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Mitel

ACD AGENT QUICK REFERENCE GUIDE

3300 IP Communications Platform

Mitel 5330 IP, 5340 IP Phones

This card describes the basic features available to Agent phones with standard programming. Your phone may be programmed in a different way. Consult your system administrator if you need further information.

Press the No softkey repeatedly until AGENT LOG OUT? appears.

Press Agent Logout. After a few seconds, LOGGED OUT appears on the display.

Answering Calls

Auto Answer

To answer a call (Auto Answer off):

Press the flashing Line key

-Or-

Quickly press and release the Control Switch.

To mute the headset microphone:

Press and hold the Control Switch.

SUPERKEY

A SUPERKEY feature key must be programmed on your set to access ACD features. Contact your system adminstrator if you require assistance.

For More Information

For additional information on using your phone, download the user guide from the Mitel Networks Documentation (eDocs) website - http://edocs.mitel.com/UG/ index.html

Auto Answer alerts you to a call by sounding a brief tone and automatically connecting you to the caller. To end the call, press CANCEL.

To enable or disable Auto Answer:

To hang up

Quickly press and release the Control Switch

-Or-

Press CANCEL.

Supervisor Override

The supervisor can monitor your ACD calls and join in if necessary. A warning tone sounds before the override starts, and then repeats at regular intervals until the supervisor hangs up.

Getting Help

Use the Request Help softkey on your phone to signal your supervisor that you need help with a threatening or abusive caller. The supervisor responds by silently monitoring the conversation, and then joining in if necessary.

Press SUPERKEY.

Press the No softkey repeatedly until REQUEST HELP? appears.

Press the Yes softkey

Enter the supervisor’s Agent ID or extension number.

Press the Enter softkey.

Login/Logout

To log in as a traditional agent:

Press SUPERKEY. “AGENT LOGIN?” is displayed.

Press Yes.

Dial your Agent ID number and press Enter.

To log in as a hot desk ACD agent or ACD Express agent:

Press HotDesk. “NO USER LOGGED IN” appears in the display.

Press Login. “ENTER YOUR EXT#” is displayed.

Dial your Agent ID number and press OK. “Enter your PIN” appears.

Enter your PIN and press OK.

To log out:

Press SUPERKEY.

Press SUPERKEY.

Press the No softkey repeatedly until

 

AUTO ANSWER? appears.

Press the Turn On or Turn Off softkey.

IMPORTANT! Never leave your phone unattended while Auto Answer is on.

Headset Operation

Your administrator may have enabled full- time headset operation on your phone. Such phones cannot be operated with a handset.

A headset can be used in regular answer mode or with Auto Answer.

Handling calls with a headset (no feature control switch)

To answer a call (Auto Answer off):

Press the flashing Line key.

To hang up

Press the Hang Up softkey or

CANCEL.

Handling calls with a headset (with feature control switch)

Enabling or Disabling Headset Operation (on phones not programmed for full-time headset operation)

Press the HEADSET key -Or-

Connect or disconnect the headset at the quick-disconnect plug. (Headset with feature control switch only.)

Making Calls

Internal Calls

Dial the number manually -Or-

Press a Speed Call key.

External Calls

Dial the outside line access code (usually “9”).

You hear dial tone.

Dial the number manually

-Or-

Press a Speed Call key or REDIAL.

M Mitel (design) is a registered trademark of Mitel Networks Corporation. © 2009, Mitel Networks Corporation. All other products and services are the trademarks of their respective holders. All rights reserved.

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Contents Auto Answer Handling calls with a headset no feature control switchInternal Calls External CallsMake Busy After Work TimerHold Conference

5330 IP, 5340 IP specifications

The Mitel 5340 IP and 5330 IP phones are notable devices within the realm of enterprise communication, designed to enhance business productivity through advanced telephony features and technology integration. These two models cater to different needs within an organization, each boasting unique characteristics that stand out in the competitive market of VoIP solutions.

The Mitel 5340 IP phone positions itself as a high-end option ideal for executive users and those requiring extensive communication capabilities. It features a large backlit display, providing users with easy access to vital information and caller details. The 5340 model supports up to 48 programmable keys, allowing users to customize their phone experience. This flexibility is especially valuable in dynamic work environments where speed and efficiency are critical.

Another key aspect of the 5340 is its support for wideband audio technology, which enhances call clarity and quality. This is particularly beneficial for organizations prioritizing clear communication during calls. Additionally, the device includes integrated speakerphone functionality, providing hands-free capabilities that facilitate multitasking during conversations.

On the other hand, the Mitel 5330 IP phone serves as a mid-range option, making it suitable for general users such as employees and teams who require reliable communication tools without excessive features. The 5330 model offers a more compact design with a smaller display, yet it still maintains essential functionalities, including programmable keys for quick access to features and contacts. The inherent ease of use makes it a practical choice for everyday office interactions.

Both models leverage the advantages of VoIP technology, which allows for seamless integration with various communication platforms. This enables users to access features such as voicemail, call forwarding, and conferencing with ease. Furthermore, these phones are equipped with Power over Ethernet (PoE) support, reducing the need for additional power supplies and simplifying installation processes.

In conclusion, the Mitel 5340 IP and 5330 IP phones represent a fusion of advanced telephony features and user-friendly designs tailored to enhance business communications. Their support for wideband audio, customizability, and integration with modern communication systems ensures that organizations can maintain effective and efficient communication flows. Whether as a high-end executive tool or a versatile mid-range option, Mitel continues to provide reliable solutions for evolving workforce needs.