printing problems
Problem | Possible cause | Solution | |
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Photo paper does not | The photo tray is not | Engage the photo tray by moving | |
feed into the printer | engaged. | the photo tray slider away from | |
correctly |
| you until it stops against the edge | |
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| of the paper. | |
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| You are in an extremely | Try the following: | |
| high or low humidity | • Insert the photo paper as far as | |
| environment. | it will go into the photo tray. | |
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| • Load one sheet of photo paper | |
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| at a time. | |
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Paper does not feed | There may be too much | Remove some paper from the IN | |
into the printer | paper loaded in the IN | tray and try printing again. | |
correctly. | tray. |
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OR |
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The paper guides may | Make sure that the paper width | ||
Paper does not come | |||
not be adjusted | guide and the paper length guide | ||
out of the printer | |||
correctly. | fit close to the edges of the paper | ||
correctly. | |||
| without bending the paper. | ||
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| The paper may be too | See the specifications section of | |
| thin or too thick. | the HP Photosmart Printer Help for | |
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| supported paper weights. | |
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| The paper may be | Try using different paper. | |
| wrinkled or bent. |
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No page came out of | The printer needs | Check the computer monitor or | |
the printer. | attention. | camera LCD for instructions. | |
(continued on next |
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Power may be off or | Try the following: | ||
page) | |||
there may be a loose | • Make sure the power is on. | ||
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| connection. | • Make sure the power cord is | |
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| securely connected. | |
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| You may not have any | Check that paper is loaded | |
| paper in the paper tray. | correctly in the paper tray. See | |
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| paper loading instructions. | |
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| The printer’s top cover | Close the printer’s top cover. | |
| may be open. |
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28 | basics guide |